Crisis Support & Intake Specialist

SAMARITANS OF SINGAPORE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Samaritans of Singapore Limited is seeking a Crisis Support Executive to join the Crisis Support Team. You will conduct initial risk assessments of clients via calls, emails and text messages and determine follow-up actions in collaboration with the Clinical Team.

You will also provide frontline support to volunteers manning the organization’s 24-7 hotline, and assist with training and supervision of volunteers. Shift work including evenings, overnights, weekends and public holidays is required.

Qualifications

• Diploma or equivalent in Social Work, Psychology or Counselling (preferred)
• 1–2 years of experience in the Social Service Sector (preferred)
• Experience in volunteer management or hotline operation (preferred)

Responsibilities

• Conduct initial assessment and classify incoming calls, emails and text messages according to risk levels.
• Provide first level response to low-risk clients where necessary.
• Refer cases to the Clinical team for follow up actions/crisis support interventions.
• Coordinate on the activation of emergency support where applicable.
• Frontline support to volunteers manning the 24-7 hotline service.
• Assist with training and supervision of trainee volunteers.
• Orientate and guide new volunteers starting call or messaging duties.
• Update volunteers on callers’ or clients’ development.
• Provide off-site support for volunteers outside office hours where necessary.

Skills

Interpersonal communication

Self-motivated

Team player

Shift work

Education

Diploma in Social Work, Psychology or Counselling

Job description

Samaritans of Singapore Limited is seeking a Crisis Support Executive to join the Crisis Support Team. You will conduct initial risk assessments of clients via calls, emails and text messages and determine follow-up actions in collaboration with the Clinical Team.

You will also provide frontline support to volunteers manning the organization’s 24-7 hotline, and assist with training and supervision of volunteers. Shift work including evenings, overnights, weekends and public holidays is required.