Credit Controller Asst

Survitec Group Limited; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Survitec Group Limited is seeking a Credit Control Assistant in Finance to manage monthly statements, perform credit checks, and resolve disputes to ensure timely payments. The role involves monitoring overdue accounts, coordinating debt repayment schedules, and maintaining accurate customer financial records.

The candidate should have a university degree or equivalent and at least 2 years of relevant experience, with strong communication and organisational skills.

Qualifications

• University degree or vocational equivalent.
• 2 years of relevant experience.

Responsibilities

• Ensure Statements of accounts are accurate before sending to customers on a monthly basis.
• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner.
• Manage and resolve customer disputes to ensure invoices are paid on time and in full.
• Locate and monitor overdue accounts, using Excel or any efficient tools and methods.
• Persuades and follow up with customers to pay amounts due, arranging debt repayment schedules within own authority level or escalating as needed.
• Records information about financial status of customers and status of collection efforts.
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data.
• Notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements.
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment.
• Manages own workload ensuring all performance measures and SLAs are met.

Skills

Accountability

Effective communication

Planning & prioritising

Education

University degree

Job description

Credit Control Assistant

Finance

This family develops, refines, and implements the financial policies, plans, measures, and controls to safeguard and accurately report on the financial results of the business

Job Summary

Duties and responsibilities
• Ensure Statements of accounts are accurate before sending to customers on a monthly basis at minimum.
• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner.
• Manages and resolves customer disputes to ensure invoices are paid on time and in full.
• Locates and monitors overdue accounts, using Excel or any efficient tools and methods.
• Persuades and follow up with customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met

Skills
• Holds self and others accountable to meet commitments
• Effective communication with customers and internal stakeholders to ensure actions are completed to secure collection.
• Plan and prioritise work to meet commitments aligned with the Overdue KPI.

Experience and qualification

Educated to university degree level, or vocational equivalent

2 years of relevant experience