Coordinator / Senior Coordinator, Scheduling

Hapag-Lloyd AG; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Scheduling Data Controller to ensure FIS / FIS3 schedule information is accurate and timely, supporting operational execution and commercial visibility. You will drive process improvements and practical automation to reduce manual handling and enable proactive monitoring.

The role requires a Diploma or Degree in a related field with 3–5 years of relevant experience, plus strong Excel skills and automation literacy to optimise scheduling workflows.

Qualifications

• Diploma or degree in Marine Studies, Logistics, supply chain, or related field, with 3–5 years of experience.
• Experience in vessel operations, scheduling, marine operations, or related functions.
• Knowledge of FIS / FIS3 scheduling processes, or ability to learn system workflows quickly.
• Good understanding of schedule data, voyage structures, vessel particulars, RVT, DP voyages, ETA, ETB and ETD logic.
• Proficient in Microsoft Office, especially Excel.
• Basic to intermediate automation literacy, such as Excel VBA, Python, Power Query, Power Automate, SQL, or equivalent tools.
• Able to understand process logic, data validation rules, exception handling, and simple automation concepts.
• Strong attention to detail, structured working style, and clear stakeholder communication.

Responsibilities

• Maintain FIS / FIS3 schedule information, including coastal schedules, LTS amendments, vessel particulars, RVT, DP voyages, schedule amendments, and ETA / ETB / ETD updates.
• Identify and rectify schedule data gaps early to minimise operational, commercial, and customer impact.
• Build strong working knowledge of FIS3 workflows, data logic, and system capabilities.
• Support transition activities including workflow review, testing, validation, documentation, and post-implementation stabilisation.
• Recommend practical improvements to simplify, standardise, and streamline scheduling work.
• Identify repetitive manual tasks that can be automated, semi-automated, or supported by validation rules, reports, dashboards, or alerts.
• Use exception-based monitoring to detect missing updates, inconsistencies, late amendments, and other data quality issues.
• Coordinate and communicate clearly with Marine Operations, Network Execution, Terminal Performance, Commercial, Customer Service, partner lines, and relevant stakeholders.

Skills

Attention to detail

Stakeholder communication

Independent work

System learning agility

Automation mindset

Process improvement mindset

Education

Diploma or Degree in Marine Studies / Logistics / Supply Chain / Maritime Business / Information Systems

Tools

Excel

Power Query

Power Automate

SQL

Python

Excel VBA

Job description

Ensure FIS / FIS3 schedule information is accurate, timely, and reliable to support operational execution, commercial visibility, and customer reliability. Support FIS3 adoption, process streamlining, and practical automation or semi-automation to reduce manual handling and enable proactive schedule monitoring.

Scheduling Data Control:

• Maintain FIS / FIS3 schedule information, including coastal schedules, LTS amendments, vessel particulars, RVT, DP voyages, schedule amendments, and ETA / ETB / ETD updates.

• Identify and rectify schedule data gaps early to minimise operational, commercial, and customer impact.

FIS3 Adoption and Process Improvement:

• Build strong working knowledge of FIS3 workflows, data logic, and system capabilities.

• Support transition activities including workflow review, testing, validation, documentation, and post-implementation stabilisation.

• Recommend practical improvements to simplify, standardise, and streamline scheduling work.

Automation and Proactive Monitoring:

• Identify repetitive manual tasks that can be automated, semi-automated, or supported by validation rules, reports, dashboards, or alerts.

• Use exception-based monitoring to detect missing updates, inconsistencies, late amendments, and other data quality issues.

• Coordinate and communicate clearly with Marine Operations, Network Execution, Terminal Performance, Commercial, Customer Service, partner lines, and relevant stakeholders.

What Makes You A Fit

• Diploma or Degree in Marine Studies, Logistics, Supply Chain, Maritime Business, Information Systems, or related field, with 3–5 years of relevant experience; equivalent working experience may be considered.

• Experience in vessel operations, scheduling, marine operations, or related functions.

• Knowledge of FIS / FIS3 scheduling processes, or ability to learn system workflows quickly.

• Good understanding of schedule data, voyage structures, vessel particulars, RVT, DP voyages, ETA, ETB and ETD logic.

• Proficient in Microsoft Office, especially Excel.

• Basic to intermediate automation literacy, such as Excel VBA, Python, Power Query, Power Automate, SQL, or equivalent tools.

• Able to understand process logic, data validation rules, exception handling, and simple automation concepts.

• Strong attention to detail, structured working style, and clear stakeholder communication.

Advantageous:

• Experience in process improvement, workflow documentation, user acceptance testing, reporting automation, dashboarding, or data validation.

• Experience working with IT, process owners, or system teams to translate operational needs into system or automation improvements.

Key Competencies:

• Accuracy with data discipline

• System learning agility

• Automation and digitalisation mindset

• Operational ownership

• Proactive problem identification

• Process improvement mindset

• Stakeholder coordination

• Ability to work independently