Coordinating Nurse/Flight Nurse

International SOS; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

International SOS Singapore seeks an experienced nurse to deliver medical assistance services to clients, coordinating with regional medical leadership and nurses to uphold high standards.

The role focuses on medical due diligence, case direction, referrals, and overseeing hospitalization cases, transport, and site surveys, with emphasis on documentation and client liaison.

Qualifications

• Min 5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical.
• Registered General Nurse with SNB license or eligible.
• BCLS certification is required.
• Broad medical knowledge with clinical experience and critical thinking skillset.
• Computer literacy with Word, Outlook, Excel and Adobe PDF.

Responsibilities

• Conduct medical due diligence and case direction.
• Handle ongoing medical tasks and ensure proper handover at shift changes.
• Provide referrals and retrospective claims assessments.
• Plan and oversee medical hospitalization cases and operational issues.
• Assess and manage medically related calls.
• Provide telephone medical assessments and advice.
• Organize and supervise medical assistance, including referrals and transportation.
• Conduct site surveys and enhance medical capabilities.
• Produce and communicate medical reports.
• Liaise with medical officers, clients, and insurance companies.
• Maintain high standards of documentation.
• Maintain transportation standards and assess evacuations.
• Liaise with airlines for medical clearance.
• Act as a medical escort and manage emergency medical equipment.
• Refer patients to appropriate care and share information on medical providers.
• Participate in site surveys and medical audits.
• Escalate cases as per protocol.
• Explain medical services to clients.
• Promote policies and procedures.
• Undertake client-specific training and continuing education.
• Play a leading role in case management and team development.

Skills

Acute care experience

Maritime medical experience

Critical thinking

Clinical knowledge

Communication skills

Team coordination

Education

Registered General Nurse - SNB License

BCLS certification

Tools

Word

Outlook

Excel

Adobe PDF

Job description

To be responsible for the delivery of professional and effective medical assistance services for all clients of International SOS to the highest standards of excellence in conjunction with the Regional Medical Director, Coordinating Doctors, and Nurses.

Key Responsibilities

Medical Assistance

• Conduct medical due diligence and case direction.
• Handle ongoing medical tasks and ensure proper handover at shift changes.
• Provide referrals and retrospective claims assessments.
• Plan and oversee medical hospitalization cases and operational issues.

Medical Assistance Services

• Assess and manage medically related calls.
• Provide telephone medical assessments and advice.
• Organize and supervise medical assistance, including referrals and transportation.
• Conduct site surveys and enhance medical capabilities.

Medical Liaison and Reporting

• Produce and communicate medical reports.
• Liaise with medical officers, clients, and insurance companies.
• Maintain high standards of documentation.

Medical Transportation

• Maintain transportation standards and assess evacuations.
• Liaise with airlines for medical clearance.
• Act as a medical escort and manage emergency medical equipment.

Network Services and Referrals

• Refer patients to appropriate care and share information on medical providers.
• Participate in site surveys and medical audits.
• Escalate cases as per protocol.

Promotion of International SOS Services

• Explain medical services to clients.
• Promote policies and procedures.
• Undertake client-specific training and continuing education.
• Play a leading role in case management and team development.
• Attend meetings and participate in mentoring programs.

Requirements

• Min 5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience
• Registered General Nurse Active Registration/License (SNB License)
• BCLS certification
• Broad medical knowledge with clinical experience and critical thinking skillset
• Computer literacy skills with experience in Word, Outlook Excel and Adobe (PDF)