Coordinating Nurse

International SOS; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

International SOS is seeking a qualified nurse to lead and deliver professional medical assistance services for clients in Singapore. You will coordinate medical care, referrals, transportation, and case management under supervision of the Regional Medical Director and Coordinating Doctors.

The role requires 4–5 years in acute or primary care, valid nursing registration, and BCLS certification, with strong clinical judgment and computer skills. On-site work in Singapore with global support.

Qualifications

• Min 4–5 years in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience.
• Registered Nurse with active SNB license.
• BCLS certification.
• Broad medical knowledge with clinical experience and critical thinking skillset.
• Computer literacy with Word, Outlook, Excel and Adobe PDF.

Responsibilities

• Lead medical assistance operations and case management.
• Coordinate referrals, transportation, and site surveys.
• Produce medical reports and liaise with clients and insurers.
• Promote International SOS services and client training.
• Mentor teams and participate in meetings.

Skills

Acute care

Critical thinking

Medical knowledge

Computer literacy

Nursing

Education

Registered Nurse

SNB License

BCLS Certification

Tools

MS Word

Outlook

Excel

Adobe PDF

Job description

To be responsible for the delivery of professional and effective medical assistance services for all clients of International SOS to the highest standards of excellence in conjunction with the Regional Medical Director, Coordinating Doctors, and Nurses.

Medical Assistance Responsibilities:

• Conduct medical due diligence and case direction.
• Handle ongoing medical tasks and ensure proper handover at shift changes.
• Provide referrals and retrospective claims assessments.
• Plan and oversee medical hospitalization cases and operational issues.

Medical Assistance Services

• Assess and manage medically related calls.
• Provide telephone medical assessments and advice.
• Organize and supervise medical assistance, including referrals and transportation.
• Conduct site surveys and enhance medical capabilities.

Medical Liaison and Reporting

• Produce and communicate medical reports.
• Liaise with medical officers, clients, and insurance companies.
• Maintain high standards of documentation.

Medical Transportation:

• Maintain transportation standards and assess evacuations.
• Liaise with airlines for medical clearance.
• Act as a medical escort and manage emergency medical equipment.

Network Services and Referrals:

• Refer patients to appropriate care and share information on medical providers.
• Participate in site surveys and medical audits.
• Escalate cases as per protocol.

Promotion of International SOS Services:

• Explain medical services to clients.
• Promote policies and procedures.
• Undertake client-specific training and continuing education.
• Play a leading role in case management and team development.
• Attend meetings and participate in mentoring programs.

Requirements

• Min 4-5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience,
• Registered General Nurse Active Registration/License (SNB License)
• BCLS certification
• Broad medical knowledge with clinical experience and critical thinking skillset
• Computer literacy skills with experience in Word, Outlook Excel and Adobe (PDF)