Contract Senior IT Assistant (Bid Ref 61366-1)

InfoTech Services (Hong Kong) Limited; Singapore; On-site; SGD 32,000 - 50,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is seeking a full-time IT Helpdesk staff to support the CEDB and HKETOs IT systems under a 3-month contract. You will provide first-line support, install and maintain hardware/software, assist with video conferences, email archiving, and e-certificate handling, while managing stock and inventory records.

The role requires 5+ years in office automation and PC LAN support, strong communication skills, and willingness to perform on-site tasks at Admiralty, HK.

Qualifications

• Tech knowledge in PCs, peripherals, Windows and MS Office.
• Hands-on first-line end-user support experience.
• Willingness to perform stock-handling and setup tasks.
• Good spoken and written communication skills.
• 5+ years in Office Automation and PC LAN support.

Responsibilities

• Provide first line helpdesk for CEDB and HKETOs IT systems.
• Install hardware/software for PCs and devices; plan deployment and maintenance.
• Assist end-users with video conferences, software updates, email archiving, and e-certificate handling.
• Maintain stock levels and assist procurement.
• Update inventory records; maintain manuals.
• Log events and generate reports; assist in user account maintenance.
• Operate IT equipment per standards; monitor performance.
• Assist in venue IT setup for events.
• Perform other duties as required.

Skills

Helpdesk experience

Windows OS

Microsoft Office

PC hardware

Communication

Stock handling

Tools

Active Directory

PKI

Broadband Network

CMS

Wireless/Email

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 22 Sep 2026

Contract Period 01 Nov 2026 to 31 Jan 2027 (3 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Admiralty

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) System and end-user support for office automation equipment and IT systems of Commerce and Economic Development Bureau (CEDB) and overseas Hong Kong Economic and Trade Offices (HKETOs).

Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the CEDB;

• 1. To provide first line helpdesk service to users of IT systems of CEDB and HKETOs and perform associated helpdesk activities using tools provided and carry out on-site inspection and troubleshooting and take recovery action according to prescribed procedures;
• 2. to perform hardware and software installation for computers, mobile devices and computer accessories, schedule computer equipment installation, relocation and maintenance, monitor and report progress;
• 3. to assist end-users in IT related operations such as online video conference setup, software updates, email archiving and e-certificate/e-token handling;
• 4. to keep and monitor stock level of computer supplies and assist in their procurement and payment;
• 5. to update and maintain inventory records of computer hardware, perform physical checks and maintain procedure manuals and documentation;
• 6. to perform event and problem logging, statistics and reports;
• 7. to assist in user account maintenance;
• 8. to operate computer and associated equipment and facilities according to prescribed standards and procedures;
• 9. to monitor performance of equipment and perform routine maintenance;
• 10. to assist in venue setup for events that involve use of IT equipment;
• 11. to perform other duties as and when required.

Yrs of Total Post-Quali Exp 5.0

Yrs of Relevant Exp 5.0

Requirements

• 1. Technical knowledge in personal computers, computer accessories, Microsoft Windows, Microsoft Office (including Outlook) and popular PC software.
• 2. Hand-on experience in providing first line support to end-users of IT systems.
• 3. Willingness to perform manual work of stock-keeping, transporting, mounting, setting up, connecting with cables, dismounting and collecting computer equipment at various end-users’ locations.
• 4. Good spoken and written communication skills.

Technical Skills:

• At least 5 years' experience in Office Automation (OAN);
• At least 5 years' experience in PC LAN Support (PLS);
• At least 5 years' experience in Windows 7/8/10 (W10);
• At least 2 years' experience in Wireless/mobile Email solution (WME);
• At least 2 years' experience in Microsoft Active Directory Administration (ADA);
• 1 year's experience in Broadband Network (BNE) is an advantage;
• 1 year's experience in Confidential Mail System (CMS) is an advantage;
• 1 year's experience in Public Key Infrastructure (PKI) is an advantage.

Non-technical Skills:

• At least 5 years' experience in customer service (CLS);
• At least 5 years' experience in helpdesk call handling (HDT);
• 1 year's experience in work with the Government (GOV) is an advantage;
• 1 year's experience in the management and support of Government systems and services (GSS) is an advantage.
• At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
• At least 5 years' post-qualification experience in which at least 5 years' relevant experience in a similar post and in a comparable capacity.

Last Update 08 Sep 2026

Direct Line 2836 0363