Contract Project Manager (Bid Ref 61122-1)

InfoTech Services (Hong Kong) Limited; Singapore; On-site; SGD 145,000 - 218,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is seeking a Helpdesk Manager to lead a technical support team for the Judiciary, ensuring stable and secure IT services across over 2600 PCs/servers in multiple buildings. The role includes VIP user support and alignment with government IT standards.

The selected candidate will manage end-user queries, deployment of IT facilities, and coordination with IT infrastructure teams, with work hours aligned to Judiciary operations, including potential after-hours

Qualifications

• Solid IT background with experience in supporting and managing office automation.
• Provide support services and oversee the Helpdesk.
• VIP support for Judiciary users.
• Work according to Judiciary business hours; may work outside hours.

Responsibilities

• Lead a Helpdesk Support Team to provide services to Judiciary users including VIPs.
• Handle end-user queries, investigations, requests and deployment of IT facilities and technical support.
• Provide technical support for Video Conference System.
• Support mobile devices and assist deployment of IT facilities.
• Coordinate with applications and IT infrastructure teams or escalate as needed.
• Maintain IT inventory and coordinate IT projects rollout for desktop or mobile devices.
• Carry out duties assigned by supervisor.

Skills

Infrastructure

Network & Systems

PC LAN Support

Lotus Notes Admin

Confidential Mail

Data Backup

Information Security

WAN

Education

Bachelor's degree in CS/IT

8+ years post-qualification experience

Tools

Video Conference System

IT Inventory

Office Automation Systems

VIP Support

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 29 Sep 2026

Contract Period 01 Nov 2026 to 31 Jan 2027 (3 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Admiralty

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) Management and provision of technical support of service requests, incidents / problems resolution and IT inventory in the Helpdesk of the Judiciary.

Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the Judiciary; The Judiciary has more than 2600 PCs and servers, on Unix, Linux and MS Windows, spinning over 15 buildings and being accessed by 50 Government departments. In order to provide a quality service to both Judiciary users and other parties, a stable and secure IT network and infrastructure performance are required. The Judiciary has implemented more than 50 information systems and applications to support the daily operations. These information systems cover in-house applications for different court levels, office automation utilities such as e-mail, Internet access, websites as well as government wide information applications (such as e-Leave, e-Payroll, Departmental Portal, etc.). The successful candidate will act the role of Helpdesk Manager to lead a team of technical support staff to provide helpdesk services to the users in the Judiciary. The successful candidate is required to provide technical support services to VIP users in the Judiciary. The successful candidate is also required to work in line with the business hours of the Judiciary, and may need to work outside office hours as and when required.

Yrs of Total Post-Quali Exp 8.0

Yrs of Relevant Exp 4.0

Requirements

The candidates shall have solid and strong IT technical background with experience on supporting and managing office automation areas. The successful candidate will be responsible for providing support services and overseeing the Helpdesk Support Team on the following tasks:

• to handle end user queries, problem investigations, requests and deployment of IT facilities, and technical and installation support;
• to lead a team for provision of technical support services to users in the Judiciary including those VIP users
• to lead a team for provision of technical support services to users of Video Conference System
• to lead a team for provision of technical support services to mobile device users
• to channel problems and enquiries to appropriate applications and IT infrastructure teams or escalating to proper levels for resolution when necessary;
• to arrange the deployment of IT facilities, configuration, and provision of IT support to the users;
• to maintain contents of some websites;
• to manage and coordinate with users, technical teams and third parties to conduct the maintenance service;
• to maintain and control the IT inventory and to arrange the disposal of obsolete equipment;
• to assist and coordinate the rollout of projects in relation to the platform/environment of desktop or mobile devices, e.g. PC OS upgrade, Notes upgrade, iPad deployment, etc.; and
• to carry out duties assigned by the supervisor.

Technical Skills

• At least 8 years' experience in Infrastructure (INF);
• At least 8 years' experience in Internet/ Intranet (INT);
• At least 8 years' experience in Network & System Management (NSM);
• At least 8 years' experience in PC LAN Support (PLS);
• At least 5 years' experience in Lotus Notes Mail Admin. & Technical Support (LNM);
• At least 5 years' experience in Confidential Mail System (CMS);
• 5 years' experience in Data/File Backup Technology (DFT) is an advantage;
• 5 years' experience in Information Security Management (ISM) is an advantage;
• 5 years' experience in Wide Area Network (WAN) is an advantage.

Non-technical Skills

• At least 8 years' experience in work with the Government (GOV);
• At least 8 years' experience in the management and support of Government systems and services (GSS);
• At least 8 years' experience in helpdesk call handling (HDT);
• At least 5 years' experience in IT Service Management (SMG);
• 5 years' experience in managing corporate IT security framework (CSF) is an advantage;
• 5 years' experience in managing Government IT standards (ITG) is an advantage;
• 5 years' experience in IT service/outsourcing management (OUT) is an advantage.

Qualifications

• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• At least 8 years' post-qualification experience in which at least 4 years' relevant experience in a similar post and in a comparable capacity.

Last Update 14 Sep 2026

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