Content Risk Product Manager Intern (TikTok Platform Safety) - 2027 Start

TikTok; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

TikTok invites interns to join its Platform User Operations team in Singapore. You will gain hands-on exposure to troubleshooting, stakeholder communication, and product design, while contributing to SOPs, reports, and escalation processes.

The program offers practical industry experience, development workshops, and opportunities to apply knowledge to real-world challenges, laying a strong foundation for growth.

Qualifications

• Strong interest in product management and platform product work.
• Good communication and collaboration skills, with willingness to work closely with different stakeholders.
• Proficiency in Mandarin and English required to communicate with internal stakeholders and engineers based in Mandarin-speaking markets.

Responsibilities

• Assist Platform User Operations with user queries and troubleshooting.
• Coordinate with engineering and QA to implement solutions.
• Draft PRDs and user stories for product features.
• Track progress, manage risks, and ensure timely delivery of requirements.
• Explore how LLM and multimodal capabilities can be applied to improve efficiency and user experience.

Skills

Product management interest

Communication skills

Mandarin & English

CS undergraduate

Education

Undergraduate in Computer Science

Job description

Responsibilities

About Our Team

Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experience.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.

Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.

Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

• Communicate closely with internal users and stakeholders to understand business scenarios, identify pain points, and clarify requirement scope


• Participate in product planning and solution design for content safety operations platforms, including risk sensing, investigation, and RCA attribution workflows


• Write clear and structured product requirement documents (PRDs), user stories, and supporting materials


• Coordinate with cross-functional teams, including design, engineering, and QA, to ensure efficient implementation and alignment


• Track project progress, manage risks and dependencies, and help ensure timely delivery of product requirements
  
• Support product acceptance, validation, and launch readiness to ensure delivered features meet business expectations


• Continuously collect feedback from users and stakeholders, and help iterate on product capabilities and user experience


• Explore how LLM and multimodal/agent-based capabilities can be applied to improve product efficiency and operational effectiveness

Qualifications

Minimum Qualifications

• Currently pursuing a Undergraduate in Computer Science or other related disciplines


• Strong interest in product management and platform product work


• Good communication and collaboration skills, with willingness to work closely with different stakeholders


• Proficiency in Mandarin and English required to communicate with internal stakeholders and engineers based in Mandarin-speaking markets.

Preferred Qualifications

• Able to handle a certain level of work intensity and adapt in a fast-paced environment


• Fast learner with strong sense of ownership and responsibility

Job Information

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.