Contact Centre Operations & Projects Lead

Recruit Express Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a capable Operations and Project Manager to oversee the day-to-day Contact Centre activities, including inbound/outbound calls, chat, and email. You will monitor performance metrics, drive process improvements, and coordinate with IT and vendors to resolve issues.

The role focuses on aligning projects with hospital goals, ensuring resource availability, and communicating updates to executives. A tertiary degree plus 2–3 years in similar settings is expected.

Qualifications

• At least a tertiary degree from a recognized university.
• 2–3 years in operations or project management in a call centre environment.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Oversee daily Contact Centre operations across calls, chat, and email.
• Monitor performance metrics and ensure service levels.
• Lead projects aligning with long-term goals; manage resources.
• Prepare monthly performance reports for senior management.
• Coordinate crisis management and inter-department collaboration.

Skills

Operations management

Project management

Analytical skills

Communication

MS Office proficiency

Education

Tertiary degree

Tools

CRM systems

Telephony systems

Microsoft Office Suite

Job description

Recruit Express Pte Ltd is seeking a capable Operations and Project Manager to oversee the day-to-day Contact Centre activities, including inbound/outbound calls, chat, and email. You will monitor performance metrics, drive process improvements, and coordinate with IT and vendors to resolve issues.

The role focuses on aligning projects with hospital goals, ensuring resource availability, and communicating updates to executives. A tertiary degree plus 2–3 years in similar settings is expected.