Contact Center Solution Architect

Huawei International Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a talented individual to design solutions for Contact Center sales and delivery projects. The role requires at least 5 years of ICT experience and a Bachelor's degree in a relevant field. Successful candidates will actively participate in strategy sessions, manage project workshops, and address solution queries. Proficiency in Mandarin is essential for effective communication with Chinese-speaking stakeholders. This position offers a dynamic work environment with diverse interactions.

Qualifications

• Minimum 5 years of ICT working experience.
• Minimum 3 years of consulting experience in Contact Center.
• Familiar with Contact Center Architecture and Digital Economy.

Responsibilities

• Designing overall solutions for sales and delivery projects.
• Participating in sales strategy sessions and workshops.
• Mapping business requirements to functionalities.

Skills

Consulting skills

Interpersonal communication

Project management

Presentation skills

Negotiation skills

Mandarin proficiency

Education

Bachelor’s Degree in Engineering, Computer Science, or equivalent

Job description

Job Description

Design the overall solution of the Contact Center sales & delivery project, take responsibility for the success of the project, identify key project risks, and collaborate to close the project to ensure successful project.

Responsibilities

• Active participation in opportunity discovery and sales strategy session.
• Scoping and managing workshops & proof of concept.
• Managing and addressing queries of proposed solutions.
• Active participation along with solution/technical team in the activities involving functional design, technical design, configuration analysis, support test strategy/plan/process and training plan.
• Map business requirements to baseline functionalities, perform gap analysis and provide solution for customer’s business requirements.

Job Requirements

• Minimum a Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Familiar with Contact Center Architecture & Business Processes including knowledge of Digital Economy.
• Minimum 5 years in ICT working experience.
• Minimum 3 years working experience in consulting role in Contact Center. Candidate with telecom experience is preferred.
• Must have a very good knowledge of Contact Center products as well as clear understanding of the Business Support System of the telecommunication industry.
• Excellent interpersonal written and verbal communication skills, presentation skills, negotiation skills and interact internally/externally involving people with diversified cultural backgrounds.
• Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.