Contact Center Customer Support

Lousintan (S) Pte Ltd; Singapore; In loco; SGD 30.000 - 46.000; Tempo pieno

Descrizione del lavoro

Internsg is seeking a dynamic, customer-focused professional to join our call center team in Singapore. As the first point of contact, you will provide friendly, efficient service and support to our valued customers.

Responsibilities include handling inbound and outbound calls with empathy, following up on hospital bill payments, providing billing information, guiding customers through digital payment portals, sending statements, and maintaining accurate records.

Competenze

Mansioni

• Handle both inbound and outbound calls professionally, with empathy and care
• Follow up on hospital bill payments and manage receivables
• Provide billing information and support patient inquiries
• Assist customers in navigating digital payment portal services
• Send statements of accounts and maintain accurate records
• Collaborate with team members to improve service processes
• Meet key performance indicators (KPIs) while ensuring quality service

Descrizione del lavoro

We’re looking for a dynamic, customer-focused professional to join our call center team. As the first point of contact, you’ll provide friendly, efficient service and support to our valued customers.

Key Responsibilities:

• Handle both inbound and outbound calls professionally, with empathy and care
• Follow up on hospital bill payments and manage receivables
• Provide billing information and support patient inquiries
• Assist customers in navigating digital payment portal services
• Send statements of accounts and maintain accurate records
• Collaborate with team members to improve service processes
• Meet key performance indicators (KPIs) while ensuring quality service