Private Banking Client Service Specialist SG

CIMB Singapore; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

CIMB Singapore in Singapore seeks an experienced banking professional to support Private Bankers in serving high net worth clients, ensuring accurate account opening, KYC, and smooth trade input and execution.

You will assist relationship managers, respond to client inquiries, monitor documentation, manage margin calls and collateral, and collaborate with RMs, service providers and stakeholders to deliver timely, compliant client service.

Qualifications

• Degree or Diploma required.
• CACS 1 and CACS 2 certifications beneficial.
• CFMAS Modules: Module 1, 6, 6A preferred.

Responsibilities

• Assist Private Bankers (PBs) in handling client support matters incl. account opening, KYC, trade execution/input, account administration, client inquiries and sales support.
• Receive and execute trade orders in a timely and accurate manner.
• Cover PBs for simple sales when required and execute client instructions on RM/client requests.
• Respond to client inquiries on documentation, activity and statements; initiate account openings/closures and ensure documentation is complete.
• Maintain regulatory compliance with MAS policies and procedures.

Skills

Interpersonal skills

Client service mindset

Meticulous

Pressure handling

Education

Degree / Diploma

CFMAS Modules: Module 1, Module 6, Module 6A

CACS 1 and CACS 2 Certifications

Job description

Responsibilities

• Supporting Private Bankers (PBs) to provide excellent service to high net worth clients so as to achieve client retention
• Ensure transactions executed with high accuracy and efficiency
• Contribute/implement process and service delivery improvement ideas

JOB DESCRIPTION

Strategy and Planning

• Supporting Private Bankers (PBs) to provide excellent service to high net worth clients so as to achieve client retention
• Ensure transactions executed with high accuracy and efficiency
• Contribute/implement process and service delivery improvement ideas

Business Performance and Management

• Assist the Private Bankers (PBs) in the handling of all client support matters, including but not limited to, account opening, KYC, policy compliance, trade execution/input, account administration, client inquiry liaison and sales support
• Receiving and executing trade orders in a timely and accurate manner
• Cover PBs for simple sales when required
• Execute clients’ instructions, accepting and placing orders upon RMs and/or client requests
• Responding to client inquiries on account documentation, account activity, statement information and other service information
• Initiating account openings and closures and ensuring completion of documentation requirements
• Margin calls follow up and collateral issues resolution
• Strive for zero operational loss
• General ad-hoc duties / projects
• Provide back-up CSM duties for the team

People Management

• Understand client requirements and assist PBs in daily maintenance of account relations
• Work effectively with PBs, business support, service providers and other relevant stakeholders to ensure timely transaction processing and service delivery of clients' requirements

Regulatory Compliance

• Adhering to the Bank's policies and procedures, and MAS regulatory requirements and achieving compliance standards at all times.

Requirements

Qualifications

• Degree / Diploma

Professional Qualification and/or Regulatory, Licensing Requirements

• CACS 1 and CACS 2 Certifications
• CFMAS Modules: Module 1, Module 6, Module 6A

Relevant Work Experience

• At least 5 years of relevant banking experience supporting Relationship Managers in the high net worth segments. Supporting RMs in Indonesia, Malaysia, and Singapore

Technical/Functional Skills

• Knowledgeable in general products and services offered in the High Net Worth segment
• Understand the various department BAU

Personal Skills (Soft Competencies)

• Strong interpersonal skills with external and internal clients with keen interest in client services
• Understands the profile of various High Net Worth individuals in order to deliver excellent client service
• Meticulous and ability to handle pressure