Consulting Director, Migration Practice Lead

VISA WORLDWIDE PTE. LIMITED; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Visa is seeking a Consulting Director – Migration Practice to lead its APAC credit card migration capability, shaping the proposition, playbooks, and guiding large, high‑risk migrations end‑to‑end across markets.

You will manage a core team and virtual project teams, partner with Visa Tech and clients, ensure regulatory and risk compliance, and deliver scalable, reusable best practices across the region.

Qualifications

• 10-15 years of relevant work experience with strong understanding of card network and issuing value chains.
• Bachelor’s degree in any field.
• Track record of leading Card migrations.
• Strong problem-solving skills, with demonstrated ability to think creatively and strategically.

Responsibilities

• Define high-level migration proposition and playbooks for Asia Pacific.
• Shape proposals, RFP responses and commercial constructs for migration projects.
• Lead and troubleshoot migration design and execution with cross-functional teams and vendors.
• Develop resourcing models and governance with third-party delivery partners.
• Ensure compliance with network rules, regulatory requirements and client risk frameworks.

Skills

Problem solving

Strategic thinking

Stakeholder management

Leadership

Card migrations

Education

Bachelor's degree

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

A Consulting Director – Migration Practice leads Visa’s regional consulting capability for complex credit card migrations, sitting between clients, Visa’s product/technology teams and third‑party partners to make large, high‑risk moves work end‑to‑end. You will be responsible for defining and refining Visa’s migration proposition and playbooks (value case, methodology, tools), shape and support key deals with issuers, , and then provide solution leadership through design, troubleshooting and resourcing models on live programs.

In this role, you will manage a small core team, as well as virtual project teams and third‑party vendors across markets - ensuring all migrations are network‑sound, customer‑safe, and compliant, while capturing lessons learned from individual engagements and translating them into scalable, repeatable best practices across Asia Pacific.

This is a hybrid role. Expectations regarding time in the office will be confirmed by the Hiring Manager.

Why is this important to VISA:

This role is critical to Visa because large‑scale credit card migrations are some of the most strategically sensitive moves our clients undertake.

Key responsibilities include:

Practice Ownership, Proposition & Thought Leadership

• Define and own Visa’scredit card migration consulting propositionin Asia Pacific (scope, use cases, differentiators, target client profiles).

• Develop and maintainstandard migration playbooks and toolkits(portfolio diagnostics, migration wave design, customer impact and risk assessment tools).

• Articulate and regularly refresh theeconomic and strategic value casefor card migrations (platform consolidation, network changes, product migration, digital enablement).

• Partner with Market teams to embed migration as astrategic lever in account plans and joint business plans.

Business Development & Deal Shaping

• Supportorigination of migration engagements, from early opportunity identification to signed SOW (pipeline reviews, co‑creation sessions, solution workshops).

• Shapeproposals, RFP responses and commercial constructs(scope, phasing, staffing, pricing recommendations) for migration projects.

• Present and defend migration recommendations and proposals toC‑level and functional leadersat clients.

Solution Design, Troubleshooting, Resourcing Model & Delivery Oversight

• Define high‑level target state and migration approach considering card/network rules, issuer platform constraints and regulatory requirements.

• Develop Migration strategy (partnering with VCA Migration Tech) and lead non-Tech elements of migration (Segmentation, Comms, Product Mapping, Operational Resilience, etc)

• Ensure migration strategies appropriately consider: BIN/portfolio structures, Processor and card management system capabilities, Authorization and clearing behaviour, Tokenisation/wallet enablement, Disputes/chargebacks and servicing implications.

• Act as anescalation and troubleshooting pointfor complex issues during design and execution, working with Visa VCA Migration Tech, Product teams, Client IT/ops and external vendors to resolve roadblocks.

Project Resourcing

• Designresourcing modelsfor large migration projects that combine Visa consultants with third‑party resources (consultancies & contractors).

• Manage theselection, onboarding and governanceof third‑party delivery partners where Visa leads or co‑leads the migration (SoW, role clarity, performance measures).

People Leadership & Capability Building

• Leadvirtual project teamsdrawn from Visa functions, as well as third‑party resources.

• Champion acollaborative, inclusive cultureacross markets and time zones.

Governance, Risk & Measurement

• Definestandard KPIs and success measuresfor migration projects (e.g., activation/usage post‑migration, approval/decline metrics, incident rates, complaints/chargebacks, NPS, portfolio economics).

• Ensure all work complies withVisa network rules, regional regulations and client risk frameworks, escalating issues where necessary.

• Capture and codifylessons learnedfrom engagements into updated playbooks, case studies and guidance.

Qualifications

Preferred Qualifications:

• 10-15 years of relevant work experience with strong understanding ofcard network and issuing value chains, including BIN structures, authorization, clearing & settlement, disputes, tokenisation and digital wallets.

• Bachelor’s degree in any field

• Track record of leading Card migrations

• Strong problem-solving skills, with demonstrated ability to think creatively and strategically

• Strong understanding ofcard network and issuing value chains, including BIN structures, authorization, clearing & settlement, disputes, tokenisation and digital wallets.

• Practical knowledge ofissuer processing platforms and card management systemsand their implications for migration.

• Ability to see the challenges from an issuer perspective and develop an integrated migration strategy (partnering with VCA Migration Tech) – including customer comms, product mapping, segmentation to meet those challenges.

• Ability to translatetechnical/operational trade‑offs into business and customer impactfor executives.

• Strongvendor and third‑party managementskills.

• Highstakeholder management and influencingcapability across clients, Visa teams and partners.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.