Concierge

JLL; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

JLL Singapore is seeking a personable Guest Services/Concierge professional to welcome guests, manage events, and coordinate operations across venues. The role emphasizes premium service, organization, and attention to detail in a fast-paced environment.

Candidates will have at least three years in hospitality or related fields, a diploma, and strong English communication; experience with C-suite guests is a plus. On-site position with potential for growth in our events team.

Qualifications

• 3-years’ experience in Hospitality/ F&B or Tourism sector
• Experience in airlines and hotel industry is preferred
• Managed high-profile teams (C-suite & VVIPS) is an advantage
• Diploma from an accredited institute
• Proficiency with Microsoft Office

Responsibilities

• Welcome guests with warmth, professionalism, and attention to detail
• Respond to inquiries in person and via email/MS Teams
• Support event operations and coordinate with departments
• Manage vendor coordination and ensure premium venue standards
• Maintain grooming and brand consistency
• Ensure cleanliness and presentation of spaces

Skills

Excellent communication

Customer service mindset

Multitasking ability

English proficiency

Education

Diploma from an accredited institute

Tools

MS Word

MS Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

Deliver Outstanding Guest Service

• Welcome and assist guests with warmth, professionalism, and attention to detail
• Respond promptly to client and guest inquiries both in person and via email/MS Teams
• Anticipate guest needs and provide proactive assistance throughout events
• Handle requests with efficiency and a genuine service-oriented approach
• Maintain a polished, professional presence at all times

Support Event Operations

• Foster a sense of community and create happiness at work for our team, our client and their guest.
• Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.
• Ensure grooming guidelines are maintained to ensure brand consistency
• Handle several tasks simultaneously while maintaining service quality
• Adapt quickly to changing circumstances and last-minute requests
• Stay organized during busy periods and high-volume events
• Coordinate with different departments to ensure seamless operations
• Remain calm and solution-focused under pressure

Visitor Management

• Serve as a key point of contact for clients, guests, and event attendees
• Provide clear, professional written and verbal communication
• Relay important information between clients, vendors, and internal teams
• Prepare event notes and handover reports for seamless coordination
• Respond to inquiries with accuracy and attention to detail

Vendor Coordination

• Liaise with suppliers, caterers, AV technicians, and other service providers
• Ensure vendors arrive on time and have everything needed for successful delivery
• Monitor vendor setup and service quality during events
• Communicate any issues or requirements to the Senior Concierge or management

Operations

• Ensure the auditorium and supporting spaces are immaculately presented
• Conduct regular checks of public areas, restrooms, and event spaces
• Address any cleanliness or presentation issues immediately
• Help maintain inventory of event supplies and materials
• Support the team in upholding premium venue standards

Candidate Specification

Qualifications

• 3-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
• Managed high profile management team (e.g., C-suite & VVIPS)
• Prior experience to manage meeting room services is an advantage
• Diploma from an accredited institute
• Task Skills
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English
• Proactive mindset and ability to manage C-suite and VVIP personnel’s
• Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations
• In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)
• Personal Skills
• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills
• Good Grooming throughout the day to ensure professionalism

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.