Role Overview
Position: Director of Food & Beverage / F&B Operations Director
Department: Executive Leadership / Operations
Core Responsibilities
Strategic Planning & Financial Management
- Own the full P&L accountability, budgeting, and financial forecasting for all restaurant concepts or regional outlets.
- Analyse business metrics to improve profit margins, control food/labor costs, and optimize supply chain efficiencies.
- Plan and direct new outlet openings, concept expansions, and large-scale menu launches.
- Partner with marketing teams to create campaigns that increase customer traffic, engagement, and repeat business.
Operations & Quality Control
- Maintain high standards across day-to-day operations, service delivery, and food quality.
- Establish, update, and enforce Standard Operating Procedures (SOPs) across the portfolio.
- Ensure strict adherence to local food safety, hygiene, sanitation, and regulatory licensing requirements.
- Oversee vendor relationships, procurement pipelines, and inventory management.
Leadership & Talent Development
- Lead, mentor, and inspire a team of General Managers, Area Managers, and culinary heads.
- Build a strong culture of accountability, continuous learning, and service excellence.
- Oversee hiring frameworks, performance management, and career progression pathways for key staff.
Requirements & Qualifications
- Experience: Minimum 8 to 15 years of progressive leadership experience in F&B, restaurant groups, or hospitality operations, with a proven track record managing multi-unit or multi-concept venues.
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's or MBA is a strong plus).
- Commercial Acumen: Deep working knowledge of P&L management, cost control, pricing strategies, and data analytics.
- Compliance Knowledge: Thorough understanding of local food safety regulations, NEA guidelines (or regional equivalents), and labor laws.
- Soft Skills: Exceptional stakeholder management, crisis resolution, cross-functional leadership, and communication skills.