Community Associate

GOTAFE; Singapore; Sur place; SGD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Industry partner discounts

Comprehensive training academy

Education allowance for external培训

Birthday leave

Volunteer day

Flexi-location options

Flexi Annual Incentive Programme

Résumé du poste

GOTAFE in Singapore is seeking a proactive team member to support day-to-day operations across member services, event logistics, and space maintenance. You will welcome members, assist with onboarding, and help deliver a high-quality community experience.

You will collaborate with the New Projects and events teams, coordinate tours, and contribute to social media content and feedback-driven improvements. A degree and strong communication skills are valued.

Qualifications

• One year of experience in a customer-facing role preferred.
• Recent graduates considered.
• Excellent communication and organisational skills.
• Fluent in English.
• Ability to work under pressure.

Responsabilités

• Support basic administration and data entry, assist with invoices and monthly report data retrieval.
• Deliver a personalised, friendly, and high-quality member experience with excellent interpersonal and communication skills.
• Develop relationships with members, proactively understanding their needs and suggesting improvements to exceed expectations.
• Resolve member-related issues to foster a collaborative community.
• Assist members moving in and out, including carrying boxes, IT support, and room setup.
• Maintain cleanliness and upkeep of the space, including basic maintenance, cleaning, and pantry stocking.
• Respond to quality control checks and address issues promptly.
• Collaborate with the New Projects team on maintenance and space improvements based on member feedback.
• Conduct location tours for potential members and pass leads to senior team to support sales targets.
• Attend and support internal events, represent the location, and create community-related events with senior and events team support.
• Escalate collaboration and partnership leads for events to the Manager.
• Support social media efforts by creating engaging content and capturing imagery of office spaces, events, and community.
• Maintain updated calendars and notice boards.
• Assist with onboarding and training new team members.
• Actively pursue personal growth to benefit yourself, your team, and the business.

Connaissances

Customer-facing

Communication skills

Organised

Multitasking

English fluency

Sales & events experience

Formation

University degree

Outils

Basic computer skills

Description du poste

Your Role

Here’s what you will be doing:

• Support basic administration and data entry, assist with invoices and monthly report data retrieval.
• Deliver a personalised, friendly, and high-quality member experience with excellent interpersonal and communication skills.
• Develop relationships with members, proactively understanding their needs and suggesting improvements to exceed expectations.
• Resolve member-related issues to foster a collaborative community.
• Assist members moving in and out, including carrying boxes, IT support, and room setup.
• Maintain cleanliness and upkeep of the space, including basic maintenance, cleaning, and pantry stocking.
• Respond to quality control checks and address issues promptly.
• Collaborate with the New Projects team on maintenance and space improvements based on member feedback.
• Conduct location tours for potential members and pass leads to senior team to support sales targets.
• Attend and support internal events, represent the location, and create community-related events with senior and events team support.
• Escalate collaboration and partnership leads for events to the Manager.
• Support social media efforts by creating engaging content and capturing imagery of office spaces, events, and community.
• Maintain updated calendars and notice boards.
• Assist with onboarding and training new team members.
• Actively pursue personal growth to benefit yourself, your team, and the business.

About You

The company is looking for:

• Ideally one year of experience in a customer-facing role, preferably in sales and events; recent graduates or school leavers are considered.
• Personable with strong verbal and written communication skills.
• Exceptionally organised with multitasking ability.
• Thrives under pressure and is solution-oriented.
• University degree is an advantage.
• Proficient in basic computer skills.
• Good business acumen.
• Prior experience in coworking, real estate, or startup business is advantageous.
• Fluent in English.

Compensation & Benefits

• Competitive salary reflective of your growth.
• Variety of discounts across industry partners.
• Comprehensive training academy supporting growth and longevity.
• Education allowance for external training.
• Fun, dynamic work environment with a diverse, world-class team.
• Regular team and community events focused on business, community-building, entertainment, and wellness.
• Extra day of leave to celebrate your birthday.
• Annual dedicated volunteer day at a charity of your choice.
• Five days Flexcation per year to work from any Flexi Group location.
• Flexi Annual Incentive Programme based on team and personal financial performance.