Community Ambassador

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 72,000 - 108,000; Full time

Benefits offered by this job

Personalized benefits that supportwell

Wellness and growth programs

Job summary

Jones Lang LaSalle Incorporated in Singapore seeks a Community Ambassador to lead client engagement and events, forging open relationships and delivering authentic experiences. You will drive internal and external communication with client leadership, and organize facilities, vendors, and celebrations to exceed expectations.

The role emphasizes event management, professional communication, and strong collaboration with the FM team to create a memorable, brand-aligned experience for clients

Qualifications

• More than 5 years’ event management or front of house experience in the hospitality or real estate industry.
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships.
• MS Office proficiency.
• Strong planning and organizational abilities.

Responsibilities

• Create a client engagement strategy and build ambassadors for authentic experiences.
• Lead internal communication strategies with client leadership to improve culture and engagement.
• Formulate a monthly/annual calendar of events and implement the plan.
• Organize facilities and manage all event details (decor, catering, transportation, location, guest lists, etc.).
• Coordinate and manage vendor networks, procurement, and on-site contractors.
• Provide outstanding customer service and deliver memorable events that exceed client expectations.

Skills

Event management

Front of house

Client engagement

MS Office

Project management

Social media literacy

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.Client EngagementCreate a fun and impactful client engagement strategyEngage with all guests, employees and key stakeholdersEmbed in the FM team a culture of empowerment, engagement and fulfilment.Work with relevant parties on space management through data analyticsDevelop client support/feedback initiatives e.g. FAQBuild a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely servicesCommunicationLead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.Liaison with JLL team and client on soft service deliveryShare regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.Adopt innovative communication strategiesChampion monthly meetings with stakeholders to enhance relationshipsEvent ManagementFormulate a monthly/annual calendar of events and implementation planBuild and maintain Standard Operating ProceduresOrganize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.Providing outstanding customer service and organizing memorable events that exceed client expectationsPropose ideas to improve event and service qualityEvents reporting and customer feedback surveyDevelop an event planning process that is simple to adopt and implementAssist in the coordination of event orders with clients, team and vendorsDevelop and manage the vendor networkProcurement & Vendor SupportAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)Assist in the procurement of consumables and services as requiredHost monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plansFinance Admin SupportAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerJDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace ManagerEnsure Finance KPIs scores are metRisk ManagementAssist in the event risk management programParticipate in the disaster recovery and business continuity plans as requiredFollow established escalation procedures and incident reporting proceduresAdhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.Achieve Key Performance Indicators and Service Level Agreement targetsCandidate SpecificationExperienceMore than 5 years’ event management or front of house experience in the hospitality or real estate industryImpressive portfolio of previously managed events (weddings, meetings, parties, corporate events)Excellent time management and communication skillsSales skills and ability to build productive business relationshipsAbility to manage multiple projects independentlyMS Office proficiencyTask SkillsProject managementPlanning and organizing.Strong social media literacyCustomer relationship managementPersonal SkillsStrong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicality.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.