Communications Engineer: AI-Driven UC & Networking
TERRA SYSTEMS PTE. LTD.
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Job summary
Terra Systems Pte Ltd in Singapore seeks an experienced Communications Engineer to design, secure and operate enterprise communications environments spanning voice, contact centres, networking, cybersecurity and AI-enabled communications.
You will configure Avaya and Cisco voice systems, implement secure networks with QoS, and integrate AI-powered features while migrating on-premises solutions to cloud or hybrid models. The role demands strong scripting and documentation skills.
Qualifications
- Minimum 3 years hands-on experience in voice/unified communications engineering.
- Experience with Avaya Aura and Cisco CUCM.
- Strong understanding of SIP/RTP, TCP/IP, QoS.
- Knowledge of AI-enabled communications and cloud contact centers is a plus.
Responsibilities
- Design, deploy and manage Avaya and Cisco voice systems and contact centres.
- Migrate on-premise voice platforms to cloud/hybrid models.
- Design and maintain enterprise LAN/WAN and QoS for real-time comms.
- Harden UC and network infrastructure with firewalls and SBCs.
- Implement AI-enabled communications like IVR, voicebots, transcription.
- Provide technical documentation and training for clients.
Skills
Education
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Job description
Terra Systems Pte Ltd in Singapore seeks an experienced Communications Engineer to design, secure and operate enterprise communications environments spanning voice, contact centres, networking, cybersecurity and AI-enabled communications.
You will configure Avaya and Cisco voice systems, implement secure networks with QoS, and integrate AI-powered features while migrating on-premises solutions to cloud or hybrid models. The role demands strong scripting and documentation skills.
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