Communication Engineer (Fusion Poly Graduate Programme)

NCS Group; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading tech services company in Singapore is looking for a network management professional to monitor network alarms and perform troubleshooting. The role involves maintaining configuration records, handling end-user queries, and safeguarding network security. Ideal candidates should possess a Diploma in Computer Science or related fields and have less than two years of relevant experience. This role provides opportunities for growth and skill development in a collaborative team environment.

Qualifications

• Positive attitude, eagerness to learn, good team player.
• Diploma Graduate with less than two years of relevant working experience.

Responsibilities

• Monitor network alarms and troubleshoot incidents.
• Maintain accurate physical and logical configuration records.
• Handle end-user queries and maintain documentation.
• Collect and analyse network statistics.
• Safeguard physical and logical security of systems.
• Support project planning and implementation of new services.
• Provide technical and operational advice.
• Support special operations and manage reporting.

Skills

Team collaboration

Eagerness to learn

Positive attitude

Education

Diploma in Computer Science or related IT/Engineering fields

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built‑in training and industry-standard qualifications that will allow you to up‑skill and re‑skill as we grow together.

Our FusionWork-Study Degree Programme will enable you to kickstart and advance your professional career while attaining a Bachelor’s Degree from a recognised University. To broaden your perspectives, we also have multiple ‘playgrounds’ that work as Project Teams, Client Tribes, Strategy Groups and Centres-of-Excellence based in Singapore, Shenzhen and Melbourne.

And if there are any ideas or projects that interest you, we’re always listening and ready to play.

What will you do?

• Fault Management: Monitor network alarms, troubleshoot incidents, coordinate with the Maintenance Agency (MA), provide updates to users, perform preventive maintenance, and ensure backup/restore of NMS data.
• Configuration Management: Maintain accurate physical and logical configuration records, manage terminal numbering plans, support network reconfiguration, and report unauthorised changes.
• Administration Management: Handle end‑user queries, communicate outages and maintenance activities, maintain documentation, manage reports, and track equipment movement and inventory.
• Performance Management: Collect and analyse network statistics, monitor reliability/availability/maintainability, track MA response performance, and recommend improvements to optimise network performance.
• Security Management: Safeguard physical and logical security of systems, monitor unauthorised access, manage password controls, support terminal security, and report or recommend actions on security breaches.
• Project Support: Support project planning, testing, implementation of new services, and deployment of new user terminals.
• Consultancy Services: Provide technical and operational advice, support business continuity planning, and conduct ad‑hoc studies on network capacity and capability.
• General Support Management: Support special operations, develop and validate network recovery procedures, assist with log retrieval, support major events, and manage reporting for missing terminals.
• User Equipment (UE) Management: Diagnose equipment faults, manage configuration and data removal, perform firmware/software restoration, remote wipe, and prepare repaired equipment for return to users.
• Application Management: Provide Level 1 application and backend support, including troubleshooting, reinstalls, checks on server/connectivity issues, and escalation to vendors for Level 2 support.

Qualifications

• Positive attitude, eagerness to learn, good team player and highly collaborative
• Diploma in Computer Science or related IT/Engineering fields
• Diploma Graduate with less than two years of relevant working experience