Commercial Performance Manager

richemont luxury (singapore) pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Richemont Luxury Singapore seeks a Performance Monitoring & Reporting professional to drive KPI tracking across commercial, client, and product domains and to lead the digitalization of sales reports using Looker.

You will develop dashboards, governance routines, and deliver executive-ready presentations to support strategic reviews and regional collaboration across markets.

Qualifications

• Bachelor’s degree or equivalent.
• Experience working in multicultural environments with diverse stakeholders.
• Expertise in PowerPoint, Excel and reporting tools.
• Strong analytical skills and comfort with data and databases.

Responsibilities

• Track KPIs across commercial, client, and product domains for a 360-degree view.
• Lead the digitalization and automation of daily/weekly/monthly reports for committees and departments (Looker).
• Develop dashboards and governance routines to support decision making.
• Prepare executive presentations and recommendations for strategic reviews and HQ visits.
• Coordinate performance reviews and action plans with regional teams.

Skills

Luxury retail experience

KPI tracking

Data analysis

Stakeholder management

Multicultural collaboration

Education

Bachelor’s degree or equivalent

Tools

PowerPoint

Excel

Looker/Reporting tools

Job description

Performance Monitoring & Reporting

• Support business objectives by tracking key performance indicators (KPIs) across commercial, client, and product domains, providing a holistic 360-degree view of performance.
• Lead the digitalization and automation of critical sales reports (daily, weekly, monthly) for executive committees, commercial, client, marketing departments, and boutiques (e.g., leveraging Google Looker).
• Develop and implement performance management tools, dashboards and governance routines to support business steering and decision making.
• Prepare clear, insight-led executive presentations and recommendations for strategic reviews, HQ visits, and retail partner discussions.
• Analyze initiatives results versus objectives on a frequent basis,establishing a circular feedback loop for identifying sales growthopportunities and recommending future improvements.
• Support the Commercial Director and building and embedding a robust commercial management practice.
• Consolidation of commercial planning and forecasting across subsidiaries, including budget, latest estimates and 3Y plan assumptions, in close partnership with Finance
• Coordination of performance reviews and resulting action plans across markets.
• Strong interface with the Regional Commercial Performance team to ensure alignment on KPIs, planning frameworks and reporting standards, while facilitating the exchange of best practices.

Business development & Strategic projects

• Drive the development of short, medium, and long-term sales forecasts for retail, wholesale, and E-commerce channels across Singapore, Malaysia, Philippines, Indonesia, Cambodia, and Brunei.
• Identify sales growth opportunities, formulate comprehensive commercial action plans, and rigorously analyze initiative results against defined objectives.
• Maintain and regularly update the Commercial Network plan.
• Act as a major contributor to the creation of various commercial presentations, including the annual Market Action Plan.
• Collaborate on and/or lead cross-functional studies and Cartier action plans, ensuring consistent execution across departments.
• Lead the commercial aspects for brief, scorecards, and CAR preparation, ensuring timely submission.

SKILLS & REQUIREMENTS:

• 6+ years of experience in luxury commercial or retail departments,
• Bachelor’s degree or equivalent
• Extensive experience working in multicultural environments with multiple and diverse management stakeholders.
• Expert in Microsoft PowerPoint, Excel, and proficient in Reporting tools.
• Strong analytical skills and thrive in working with data & database universe.