Commercial Manager

5G-Starlink Pte.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

aCommerce in Singapore seeks a Senior Account Management and Commercial Leader to drive revenue growth and profitability across key clients and channels. Lead a 4-6 person team, collaborate with Logistics, Store Operations, and Customer Service, and shape pricing, budgets, and P&L for your category.

You will identify value drivers, pursue new business opportunities, and ensure onboarding and client satisfaction while maintaining a strong commercial mindset in a fast-moving ecommerce environment.

Qualifications

• 4-7+ years working experience in ecommerce/retail/brand management or consulting.
• Solid and proven account management and development with revenue growth track record.
• Strong understanding of financials and profitability analysis of accounts.

Responsibilities

• Deliver financial performance and KPI targets for the team and ensure client targets are aligned and achieved.
• Budgeting and KPI setting for the team; develop financial models and guidelines (e.g., take rate, GM%).
• Develop and lead strategic analysis in sales, demand planning, and trade spend planning; drive pricing strategy.
• Understand value drivers and identify profitable commercial opportunities to grow revenue and market share.
• Ensure client onboarding on time; manage internal controls and mitigate risks.
• Budget and deliver P&L performance for the whole category and manage account management through KPIs.

Skills

Account management

Revenue growth

Leadership

Financial analysis

Communication

Education

Bachelor's degree in commerce/engineering/IT

Tools

Excel

PowerPoint

Job description

• Deliver financial performance, team performance to achieve internal target and ensure Client target is aligned and achieved
• Budget and KPI setting to team
• Create financial models and key financial guideline (i.e. Take rate, % GM) for business & provide ad-hoc financial analysis
• Developed and lead strategic analysis in various aspects: sales driven / demand planning / Promotion +trade Spend Planning
• Develop and drive the pricing strategy of the organization.
• Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share
• Ensure all clients and channels are successfully on-boarded on time and within plan and reach to budget
• Facilitator as well as challenger in Internal Control discussions within the organization; identify business and process risks and implement planned control measures to mitigate
• Budget and deliver P&L performance (until EBIT) for the whole category
• Budget and deliver Account Management through specific KPIs

Team Management

• Managing a team of 4-6 Account management team members
• Liaise with other teams located Singapore and/or in other countries, such as Logistics, Store Operations and Customer Service
• Cultivating the aCommerce DNA to the team
• Identification, development and coaching of team members to take on higher levels of responsibility and deliver consistently high value

Client Relationship

• Manage and develop relationships with clients, channels, industry partners.
• Able to help team translate client constraints to solution proposal to strengthen partnership
• Ensuring client satisfaction through reaching NPS score targets and addressing any negative NPS results

Business Development & Account Management

• Pitching new potential client brands and designing effective Ecommerce solutions for them in the proposal phase
• Working closely with Solution Design and Business Development to manage new and current client revenue model
• Agree to final SOW commercial condition
• Develop strategic direction and plans for the company with regards to all commercial functions in assigned category
• Cross-selling and upselling existing accounts from all services

Qualifications

• 4-7+ year working experience
• Management experience in an Ecommerce company, Internet start-up, International Brand, FMCG, Marketplace (Lazada/Shopee/Qoo10), retailer or consulting
• Solid and proven Account management and development, with good revenue growth track record
• Strong understanding of financials and profitability analysis of Accounts
• Previous experience in offline / online business in trading, merchandising, brand management, trade management is a plus with specific comfort in managing advertising & promotional spend
• Very strong commercial mindset, high flexibility and fast adaptability
• Open to manage change and happy to work in fast moving dynamic environment
• Team development skills are required to build a strong team with a positive attitude.
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tools
• Has a hunter instinct and mindset, driven to search, pursue and convert new clients
• Ability to attract client and talent based on reputation and track record
• Experience being client facing, building trusted relationships with senior/exec level clients
• Has the highest level of integrity and ethics.- safeguard proprietary information of clients and of employer
• Experience managing a portfolio of large strategic and regional accounts
• Undergraduate university degree, preferably in commerce, engineering, information technologies, or equivalent combination of education/experience

About ACommerce

aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as LOreal, Samsung, and Adidas, etc

Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Our Culture

Embrace and Drive Change

If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it.

Personal Growth

It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning. Our goal is to help employees unlock that potential.

Working in a WOW environment

We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW. We seek to WOW our customers, our co-workers, our vendors, and our partners.