Commercial Bank Client Onboarding - Payment Product Implementation Associate

Fairygodboss; Singapore; On-site; SGD 85,000 - 115,000; Full time

Job summary

A leading global financial institution in Singapore is seeking a Payment Product Implementation Associate to manage client onboarding in Commercial Banking. This role emphasizes client satisfaction, technical problem-solving, and effective use of project management tools. The ideal candidate has a Bachelor's degree, at least 5 years of relevant experience, and familiarity with payment industry standards. Join a dynamic team that values diversity and innovation.

Qualifications

• At least 5 years of work experience in implementation and/or technical support.
• Experience with technical standards in the payments industry.
• Familiarity with Artificial Intelligence technologies.

Responsibilities

• Serve as the technical onboarding contact for clients.
• Deliver standard implementations for Commercial Banking clients.
• Use project management tools to drive project outcomes.

Skills

Project management

Problem solving

Client relationship management

Technical standards familiarity

Communication tools usage

Education

Bachelor's Degree in Business, Science, Mathematics, Information Systems, or Economics

Tools

Zoom

Teams

Outlook

Job description

Commercial Bank Client Onboarding - Payment Product Implementation Associate

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

#210657404

Position summary

k will be crucial in achieving client excellence and supporting the business strategy of Commercial Banking clients. Together, we will empower success and foster innovation in the financial services industry.

Job responsibilities:

Serve a single client facing, technical onboarding and implementation contact who is responsible for a successful end-to-end client experience and satisfaction during Regional and Global Treasury Services implementations with Commercial Banking clients

Deliver standard Host-to-Host, and/or Access Online and/or API Implementations for Commercial Banking clients which utilize SWIFT, and/or ISO XML, and/or Bank file and message formats from scoping and/or solutioning stage to production handover post successful penny testing

Manage client and internal partner expectations by establishing realistic timelines, deliverables and dependencies with the goal to achieve deal pipeline discipline and client excellence

Use project management tools to drive the successful project outcomes, communicate status updates and document project scope, testing and systems setup etc. to meet quality assurance and /or quality control standards and in compliance with regulatory requirements

Empower to escalate when support is needed to remove obstacles to success

Be responsible for multi-entity, multi-jurisdiction client technical onboarding and product and service implementations

Required qualifications, capabilities, and skills:

Bachelor's Degree in Business, Science, Mathematic, Information Systems, Economics, or related disciplines

At least 5 years of work experience in implementation, and/or technical support, and/or product roles, with client facing experience

Proven capability of applying project management methodology to develop an implementation plan and execute in a dynamic client facing environment

Demonstrate familiarity working with technical standards used in the payments industry such as ISO XML, API JSON, structural and delimited files

Track record of independent problem solving within the technical and payments domain

Comfort in using technology such as Zoom, Teams, Outlook and other collaboration tools for global connectivity in client discussions

Possess a keen interest in evolving payments technologies and project management methodologies

Exhibit adherence to policy and procedures and meet or exceed established service-level agreement

Preferred qualifications, capabilities, and skills:

At least 2 years of project-related experience within Cash Management in piloting process enhancements, and/or new products, and/or team initiatives would be preferred

Prior experience within the Financial Services industry supporting China, Hong Kong, and/or Taiwan markets will be an advantage

Fluency in Mandarin will be an advantage to communicate with clients in the Greater China region

Knowledge on Information systems networking and security protocol

Ability to map and document progress of information systems and data workflows

Comfortable with using Artificial Intelligence technologies with an innovative mindset

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.