Collections Strategy Analyst – Credit Risk & Recovery

Monee; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

MariBank, part of Sea Limited, is seeking an Experienced (Individual Contributor) for Collections Strategy & Analytics in Singapore. You will design tests to improve collection strategies and build MIS reports using SQL to track portfolio performance.

The role focuses on consumer and SME portfolios across recovery stages, with collaboration across Risk, Operations, Product, and Technology to optimize processes and achieve outcomes.

Qualifications

• Bachelor's degree in Finance, Business Analytics, Economics, Statistics, or related field.
• Strong SQL skills with MIS reporting and data analysis.
• 2+ years in a data-driven analytical role within a bank or regulated financial institution is a plus.
• Credit risk or collections domain experience is a strong plus.
• Strong analytical, communication, and stakeholder management skills.
• Proactive, detail-oriented, and able to work in a fast-paced environment.
• Good understanding of collection strategies, delinquency management, or recovery processes; experience managing collection agencies or familiarity with legal recovery procedures.

Responsibilities

• Design and run Champion vs. Challenger tests to improve collection strategies.
• Build and maintain MIS reports (daily, weekly, monthly) tracking portfolio performance and productivity, using SQL primarily
• Analyze portfolio trends and collection effectiveness to identify where performance can improve, and translate findings into action
• Lead ad-hoc deep-dives to answer emerging questions from Risk and business stakeholders
• Develop segmentation and treatment strategies for Consumer and SME loan portfolios across the full recovery spectrum — from early-stage outreach to field visits, legal action, and outsourced partners
• Support debt resolution programs, including structuring restructuring and settlement options for customers
• Shape capacity planning to ensure the right resources are in place to execute strategy effectively
• Coordinate with internal legal teams on recovery actions requiring escalation
• Set and monitor KPIs for external agency partners, holding them accountable to service standards
• Partner cross-functionally with Risk, Operations, Product, and Technology to enhance processes and systems

Skills

SQL

Data analysis

Stakeholder management

Financial analytics

Education

Bachelor's degree in Finance, Business Analytics, Economics, Statistics, or related field

Job description

MariBank, part of Sea Limited, is seeking an Experienced (Individual Contributor) for Collections Strategy & Analytics in Singapore. You will design tests to improve collection strategies and build MIS reports using SQL to track portfolio performance.

The role focuses on consumer and SME portfolios across recovery stages, with collaboration across Risk, Operations, Product, and Technology to optimize processes and achieve outcomes.