Collections Officer, Risk Management - Maribank (Contract)

Monee SG Private Limited; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Monee SG Private Limited, a leading digital payments provider in Southeast Asia, is seeking a loan collection specialist to join its recovery team in Singapore. You will handle outbound calls, negotiate repayments, and work toward set collection targets while responding to customer inquiries.

The role emphasizes compliance with policy, meticulous account review, and prompt follow-up. A diploma and good communication skills help you thrive in a fast-paced environment as part of a collaborative

Qualifications

• Minimum Diploma qualification, with relevant experience preferred.
• Candidates without working experience but with a positive attitude and eagerness to learn will also be considered.
• Meticulous with strong attention to detail, goal and result-oriented.
• Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
• Good written and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Conduct outbound reminder calls to delinquent customers to regularize overdue payments.
• Negotiate with customers to establish acceptable repayment plans and settlements.
• Resolve customer issues and complaints within stipulated timeframes.
• Provide remedial actions, including reviewing accounts and pursuing effective collections actions.
• Ensure all collection actions comply with corporate guidelines and collection policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

Skills

Communication skills

Detail oriented

Team player

Self-motivation

Education

Diploma

Job description

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

• Conduct reminder calls to delinquent customers to regularize their overdue payments.
• Negotiate with customers to establish acceptable repayment plans and composite settlements.
• Resolve customer issues and complaints within stipulated timeframes.
• Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
• Ensure all collection and recovery actions comply with corporate guidelines and collection policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

• Minimum Diploma qualification, with relevant experience preferred.
• Candidates without working experience but with a positive attitude and eagerness to learn will also be considered.
• Meticulous with strong attention to detail, goal and result-oriented.
• Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
• Good written and communication skills.
• Ability to thrive in a fast-paced environment.
• A team player capable of working independently.