Coffee Operations Associate (Full Time)

Moonbucks & Coffee Bowl Pte Ltd; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

Moonbucks & Coffee Bowl Pte Ltd invites an experienced Barista Supervisor to lead our bustling Punggol café. You will oversee daily operations, train a team of baristas and servers, and ensure smooth coordination between front-of-house and back-of-house.

The ideal candidate has strong knowledge of coffee preparation, leadership skills to mentor staff, and proficiency with POS systems, inventory control, and cost management.

Qualifications

• Minimum 8 years of supervisory experience in a café.
• Strong leadership to train and inspire a team.
• Excellent knowledge of coffee preparation, service, and café operations.
• Proficiency in POS systems and inventory management.
• Flexible hours, weekends and public holidays.
• Food hygiene certification is a plus.
• Passion for specialty coffee and café culture.

Responsibilities

• Oversee daily café operations including opening/closing and staff scheduling.
• Train and mentor baristas, servers, and kitchen staff to deliver service.
• Coordinate front-of-house and back-of-house activities.
• Handle customer inquiries, feedback, and complaints professionally.
• Manage cash handling, daily sales reports, and POS transactions.
• Assist inventory, stock ordering, and cost control to minimize waste.
• Ensure compliance with food safety and workplace regulations.

Skills

Leadership

Customer service

Coffee knowledge

Training & mentoring

Communication

Education

WSQ Basic Food Hygiene certification

Tools

POS systems

Inventory management

Job description

We are passionate about coffee. We are looking for a passionate and skilled Barista to join our café in Punggol. The ideal candidate has a strong knowledge of coffee preparation, a friendly demeanour, and thrives in a fast-paced environment.

Roles & Responsibilities

Operations & Team Management

• Supervise daily café operations, including opening/closing procedures, staff scheduling, and workflow management.
• Train, mentor, and motivate team members (baristas, servers, kitchen staff) to deliver outstanding service.
• Ensure smooth coordination between front-of-house and back-of-house operations.
• Handle customer inquiries, feedback, and complaints professionally and promptly.

Customer Service & Quality Control

• Maintain high standards of beverage and food quality, presentation, and consistency.
• Monitor customer satisfaction and implement improvements where needed.
• Lead by example in providing friendly, efficient, and personalized service.

Administrative & Financial Duties

• Manage cash handling, daily sales reports, and POS transactions.
• Assist in inventory management, stock ordering, and cost control to minimize waste.
• Ensure compliance with food safety, hygiene, and workplace regulations.

Requirements

• Minimum 8 years of supervisory experience in a café.
• Strong leadership skills with the ability to train and inspire a team.
• Excellent knowledge of coffee preparation, customer service, and café operations.
• Proficiency in POS systems, inventory management, and basic financial tracking.
• Ability to work flexible hours, including weekends and public holidays.
• Food hygiene certification (e.g., WSQ Basic Food Hygiene) is a plus.
• Passion for the specialty coffee scene and café culture.