Club Administrator

POP PADEL PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

POP PADEL PTE. LTD. in Singapore seeks a proactive Club Operations Associate to oversee daily operations, ensuring timely opening and closing and maintaining a welcoming environment for guests at our venue in Singapore.

You will manage court bookings, assist guests with inquiries across in-person, phone, email, and messaging, and handle front desk duties including check-ins, rentals, and payments. The role supports club management with admin tasks, coordinates with coaches and maintenance, and

Responsibilities

• Oversee daily club operations, ensuring timely opening and closing and maintaining a clean, welcoming environment for guests.
• Manage court bookings using the club's system to ensure accurate availability and communicate changes.
• Respond to guest inquiries in person, by phone, email, or messaging with clear information about services and events.
• Perform reception and front desk duties including check-in, equipment rental, and processing payments.
• Maintain accurate documentation and databases; support club management with administrative tasks.
• Coordinate with coaches, facility maintenance, and management to ensure smooth daily operations.
• Promote upcoming tournaments, social events, and coaching programs and assist with event sign-ups.

Job description

Oversee Daily Club Operations

Ensure the club opens and closes on time, maintaining a clean, organized, and welcoming environment for all guests and visitors. Monitor the general condition of facilities and report any issues to the appropriate personnel for prompt resolution.

Manage Court Bookings

Use the club's booking system to schedule and manage court reservations, ensuring accurate and up-to-date availability. Coordinate changes and cancellations, and assist guests with booking-related issues.

Handle Customer Inquiries

Respond to guest questions both in-person and via phone, email, or messaging platforms. Provide detailed information about club services, ongoing promotions and upcoming events.

Reception and Front Desk Duties

Welcome all guests with a friendly and professional attitude. Check in players, distribute rental equipment if applicable, and process payments for court time, merchandise, or refreshments. Maintain a tidy and presentable reception area.

Administrative Processes

Maintain accurate documentation and databases related to club operations, and support the club manager with administrative tasks as needed.

Coordinate with Other Staff and Departments

Communicate with coaches, facility maintenance, and management to ensure smooth daily operations and excellent customer experience. Relay guest feedback and operational issues to the relevant teams.

Promote Club Activities and Events

Provide information on upcoming tournaments, social events, and coaching programs. Encourage guest participation and assist with event sign-ups or logistics when needed.