Cloud Support Associate

NCS; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

NCS is seeking an IT Operations Engineer to monitor MSDC system health across 120 servers using Tenable SC, and to support the upcoming tech refresh. The role includes 1st level troubleshooting for server/VM issues and escalation of hardware or software faults to contractors.

You will maintain compliance on managed systems, provision VM resources for multi-tenant environments, apply patches, and manage services such as AD, SQL Server, Veeam Backup, Configuration Manager, and SEPM.

Qualifications

• Diploma in IT/EE or related discipline required.
• Minimum 2 years of IT industry experience.
• Experience administering RHEL and Windows Server; Windows OS image provisioning.
• Experience with Nutanix platform and Ansible.
• Professional level cloud and/or HCI certification (AWS, Azure, Google, Oracle, Nutanix or VMware) or equivalent.
• Singaporean nationality required due to project scope.

Responsibilities

• Monitor MSDC system health for 120 servers using Tenable SC.
• Facilitate upcoming tech refresh for mainstream systems.
• Perform 1st level troubleshooting for server or VM issues.
• Escalate faults to contractors for hardware or software issues.
• Maintain compliance to managed systems.
• Provision VM resources for multi-tenant environments.
• Perform regular patching of managed systems.
• Manage AD, SQL Server, Veeam Backup, Configuration Manager, and SEPM services.

Skills

RHEL

Windows Server administration

Ansible

Cloud certification

Server provisioning

VM troubleshooting

Education

Diploma in Information Technology / Electrical & Electronics Engineering

Tools

Nutanix Prism Central

Nutanix Files

Nutanix Move

Adaptation of Active Directory

SQL Server

Veeam Backup

Microsoft Configuration Manager

SEPM

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Monitor MSDC system health status of 120 servers using Tenable SC
• Facilitate the upcoming tech refresh for mainstream system
• Perform 1st level troubleshooting for server or VM issues
• Escalate fault to contractors for hardware fault / software errors
• Maintain compliance to managed systems
• Perform VM or project resource provisioning to multi-tenants
• Perform regular patching to managed systems
• Manage common services such as AD, SQL DB, Veeam Backup, Microsoft Configuration Manager, SEPM

Qualifications

• Minimum Diploma in Information Technology / Electrical & Electronics Engineering or other related disciplines
• At least 2 years of working experience in the Information Technology industry
• Experience in RHEL, Windows Server administration, Windows client e.g. Win OS image provisioning
• Experience in Nutanix platform such as Prism central, Nutanix Files, Nutanix Move etc and Ansible
• Possess at least one Cloud and/or Hyper-Converged Infra certification from AWS, MS, Google, Oracle, Nutanix or VMware of Professional level and above or equivalent
• Only Singaporeans will be considered for this opportunity due to the nature of the project

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.