Cloud Production Support Engineer — Oracle PL/SQL & GCP

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HCL SINGAPORE PTE. LTD. is seeking an experienced IT professional to provide L2/L3 production support for cloud-based applications within the Wealth Management domain. You will troubleshoot performance and security issues, monitor health with Splunk, Grafana, and Geneos, and maintain 24/7 operations to ensure business continuity.

You will work with data engineers and business teams, leveraging Oracle/SQL skills, ETL tools, and cloud data warehousing to optimize performance and reliability.

Qualifications

• 6–8 years of experience in Banking with App Dev/Production Support in Wealth Management
• Experience with Oracle and SQL Server databases
• Proficiency in SQL for querying and performance tuning
• Familiarity with ETL tools (Informatica, Talend, SSIS)
• Understanding data warehousing concepts (star/snowflake)
• Experience with cloud data warehouses (Google BigQuery) a plus
• Unix and Windows scripting and batch processing
• Oracle PL/SQL development and troubleshooting
• Monitoring/automation tools: Control-M, Tivoli, Geneos, Splunk, Grafana
• DevOps mindset with automation and CI/CD
• Ability to work with cross-functional teams in a high-availability setting

Responsibilities

• Provide L2/L3 support for cloud-based applications and services
• Troubleshoot performance, reliability, and security issues
• Monitor system health using Splunk, Geneos, New Relic and Grafana
• Maintain 24/7 operational support for business continuity
• Update RUN Book and KEDB as required
• Participate in production change reviews and CAB processes
• Understand and debug Oracle procedures, functions, and triggers
• Adhere to security protocols and safeguard data warehouse assets
• Maintain documentation of data warehouse processes and best practices
• Guide internal teams on cloud best practices, security, and cost optimization
• Collaborate with data engineers, analysts, and business teams to improve data needs and performance

Skills

SQL

Oracle

PL/SQL

Unix

Windows batch

ETL

BigQuery

GCP

Kubernetes

Docker

CI/CD

Prometheus

Grafana

Splunk

Geneos

Terraform

Jenkins

GitLab CI/CD

Linux/Unix

PowerShell

Education

Bachelor's Degree in Information Technology/Engineering/Computer Science

Tools

Oracle DB

SQL Server

Informatica

Talend

SSIS

Control-M

Tivoli

Geneos

Jira

Git

WebLogic

Tomcat

MQ

Kafka

Kubernetes

Docker

Job description

HCL SINGAPORE PTE. LTD. is seeking an experienced IT professional to provide L2/L3 production support for cloud-based applications within the Wealth Management domain. You will troubleshoot performance and security issues, monitor health with Splunk, Grafana, and Geneos, and maintain 24/7 operations to ensure business continuity.

You will work with data engineers and business teams, leveraging Oracle/SQL skills, ETL tools, and cloud data warehousing to optimize performance and reliability.