Cloud Operations Lead - 24/7 Delivery & Data-Driven Growth

Tudiptech Tudip Technologies Pvt Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Tudip Technologies Pvt. Ltd is seeking an Operations Manager to run the cloud infrastructure support function for a premier client. The role may include executing small projects within the operation.

You will work in an agile team, analyzing workload, allocating resources, and ensuring on-time delivery while maintaining SLAs. Strong communication and leadership skills are essential, along with experience in 24/7 support and data reporting.

Qualifications

• 5+ years of hands-on progressive project/operations management in fast-paced development/operations organization.
• Experience in running 24/7 support operations.
• Experience in reporting, building weekly, monthly and quarterly reports.
• Excellent communication (written and verbal), influencing and presentation skills.
• Data driven with ability to reach and exceed goals in a dynamic environment.
• Experience leading/managing global projects.
• Strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack.

Responsibilities

• Analyze projected workload and allocate resources to team leads based on capacity availability and SLA targets.
• Ensure staffing and performance levels are correct to handle appropriate amounts of work volume.
• Work closely with leads to decide the team rostering, shifts and team allocation.
• Coordinates with Team Leads and resources as needed to ensure on-time delivery.
• Analyze workload, capacity planning and resource allocation forecasting.
• Participate and present data to discuss trends, status and action plans to meet targets.
• Proactively communicate to adjust the workforce plan based on changing volume.
• Effectively lead, motivate and direct the workgroup while being flexible in a changing environment.
• Effective communication to internal and external stakeholders on Operation status and changes.
• Performance management of team: Define, track and monitor KRAs for Leads and team.
• Accountable for adhering to defined SLA for key KPIs like Customer Satisfaction(CSAT), Customer Effort Score and Productivity.
• Hiring support- Proactively work with recruitment team to ensure right team is in place
• Work with the Learning and development team to ensure the right induction plan is in place.

Skills

Leadership

Communication

Data-driven

Stakeholder management

Education

Graduate or above

Tools

Looker

Zendesk

Slack

Job description

Tudip Technologies Pvt. Ltd is seeking an Operations Manager to run the cloud infrastructure support function for a premier client. The role may include executing small projects within the operation.

You will work in an agile team, analyzing workload, allocating resources, and ensuring on-time delivery while maintaining SLAs. Strong communication and leadership skills are essential, along with experience in 24/7 support and data reporting.