Clinic Supervisor

OUR TAMPINES FAMILY CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking a dedicated Clinic Supervisor to oversee daily operations at the clinic. The role involves ensuring efficient service delivery, supervising staff, and handling patient inquiries and concerns. Ideal candidates should have managerial experience in healthcare and a strong understanding of clinic operations. Fluency in Mandarin and/or Malay is advantageous. The position offers a competitive salary and opportunities for career development.

Benefits

Competitive salary and performance incentives

Training and career development opportunities

Supportive working environment

Qualifications

• Prior experience in a managerial role in a healthcare or clinic setting preferred.
• Ability to commit to 2 weekday evening shifts and 1 weekend shift.

Responsibilities

• Oversee day-to-day counter duties to ensure a seamless patient experience.
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations.
• Monitor and optimize patient flow.
• Address patient concerns effectively.
• Submit government and insurance claims accurately.

Skills

Managerial experience in a healthcare setting

Familiarity with clinic operations

Strong communication skills

Proficient in clinic management software and MS Office

Detail-oriented and organized

Ability to multitask

Ability to speak Mandarin and/or Malay

Tools

Clinic management software

MS Office applications

Job description

Job Description

We are seeking a dedicated and capable Clinic Supervisor to join our GP clinic at Our Tampines Family Clinic, and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.

Key Responsibilities

• Oversee day-to-day counter duties to ensure a seamless patient experience
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
• Handle appointment bookings and inquiries via phone, email, and in person
• Maintain accurate and updated patient records using clinic management software
• Address patient concerns and provide timely, empathetic, and effective resolutions
• Conduct regular inventory checks, manage stock levels, and place orders as needed
• Manage staff and doctor rosters, including sourcing and scheduling of locum doctors
• Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner
• Support the clinic team by covering clinic assistant duties when required
• Undertake other administrative or operational tasks as assigned by the management

Requirements

• Prior experience in a managerial role in a healthcare or clinic setting preferred
• Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
• Proficient in the use of clinic management software and MS Office applications
• Strong communication and interpersonal skills
• Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive attitude with a strong sense of responsibility and leadership
• Able to commit to 2 weekday evening shifts and 1 weekend shift.

Benefits

• Competitive salary and performance incentives
• Training and career development opportunities
• Supportive and collaborative working environment

If you are a proactive and responsible individual with a passion for healthcare operations, we invite you to join our team at Our Tampines Family Clinic. Apply now and be part of a team that values quality patient care and service excellence.

If interested in the above position, kindly send your CV to: [e-mail].