Clinic Front Desk

Radlink Diagnostic Imaging (S) Pte. Ltd.; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

RadLink Diagnostic Imaging (S) Pte. Ltd. is seeking a proactive front desk and patient services assistant at our Tampines centre to ensure smooth daily operations.

You will register patients, manage appointments, handle calls, and assist with billing and records while upholding privacy and service standards. This on-site role offers structured hours with weekends as listed and opportunities to contribute to a busy medical centre.

Responsibilities

• Register patients accurately in the system and ensure proper identification and documentation.
• Provide friendly and efficient front-line support to patients and visitors at the centre.
• Maintain a professional and courteous demeanor at all times to ensure a positive patient experience.
• Maintain and update patient records systematically and ensure confidentiality of medical information.
• Attend to patients’ needs and respond to enquiries in a timely and professional manner, in person or via phone/email.
• Schedule, confirm, and manage patient appointments effectively to minimize waiting time and optimize workflow.
• Answer telephone calls promptly and follow established call handling protocols
• Provide accurate information and route calls to the appropriate personnel where necessary.
• Accurately collect payments at the point of service and issue official receipts.
• Submit insurance claims and follow up closely to ensure timely processing.
• Ensure compliance with the Payment Management SOP.
• Support general administrative tasks to ensure efficient centre operations.
• Perform any other duties or assignments delegated by the Operations Executive/Operations Manager to support centre operations.

Job description

Work location: Work Location: RadLink Lite @ Tampines
Working Hours: 44 hours per week (Monday - Friday from 8:30 am - 5pm & Saturday from 8:30 am - 1 pm)

Job Scope:

1. Patient Registration & Frontline Support

• Register patients accurately in the system and ensure proper identification and documentation.
• Provide friendly and efficient front-line support to patients and visitors at the centre.
• Maintain a professional and courteous demeanor at all times to ensure a positive patient experience.

2. Patient Records & Enquiries

• Maintain and update patient records systematically and ensure confidentiality of medical information.
• Attend to patients’ needs and respond to enquiries in a timely and professional manner, in person or via phone/email.

3. Appointment Scheduling & Management

• Schedule, confirm, and manage patient appointments effectively to minimize waiting time and optimize workflow.

4. Call Handling & Communication

• Answer telephone calls promptly and follow established call handling protocols
• Provide accurate information and route calls to the appropriate personnel where necessary.

5. Billing & Payment Collection

• Accurately collect payments at the point of service and issue official receipts.
• Submit insurance claims and follow up closely to ensure timely processing.
• Ensure compliance with the Payment Management SOP.

6. Administrative Support & Ad-Hoc Duties

• Support general administrative tasks to ensure efficient centre operations.
• Perform any other duties or assignments delegated by the Operations Executive/Operations Manager to support centre operations.