Clinic Assistant

LIVINGSTONE HEALTH LTD.; Singapore; On-site; SGD 33,480 - 58,032; Full time

Job summary

Livingstone Health Ltd. is seeking a Clinic Executive to support patient care and vendor liaison, while handling daily clinic administration. The role includes receptionist duties, data management, and assisting with insurance claims and billing.

The candidate will assist in coordinating hospital admissions, laboratory and imaging services, and will help maintain inventory and equipment maintenance. Weekend work may be required as part of clinic operations.

Qualifications

• Excellent interpersonal and communication skills for liaising with patients, healthcare providers and the public.
• Strong organizational and administrative abilities to ensure quality service.
• Proficient with computer systems and basic software used in clinics.
• Willingness to work on weekends.
• Relevant clinic/healthcare experience preferred.

Responsibilities

• Answer telephone calls and schedule patient appointments.
• Respond to queries about the clinic.
• Obtain, key and maintain patient data records.
• Provide guidance on basic clinical procedures.
• Assist in patient health insurance claims process and billing.
• Manage internal and external communications.
• Arrange hospital admission, laboratory and imaging services when required.
• Assist in the mediation between patients and healthcare providers.
• Oversee inventory and order stock when low.
• Maintain cleanliness and safety of premises and consultation rooms.
• Dispense medications and provide financial counselling as needed.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer literacy

Weekend availability

Education

O'Levels or equivalent

Job description

We are seeking a dedicated Clinic Executive who can proactively address issues that arise in patient care and vendor liaison as well as to assist in the daily administrative operations of our clinic.

Job Scope includes and is not limited to:

Receptionist Duties:

• Answer telephone calls, and schedule patient appointments
• Answer queries about the clinic.

Administrative Duties:

• Obtain, key and maintain patient data records
• Provide clear guidance on basic clinical procedures
• Assist in patient health insurance claims process
• Assist in online billing system and claiming for panel insurances
• Manage internal and external communications
• Arrange hospital admission, laboratory, and imaging services when required
• Assist in the mediation process between patients and healthcare providers
• Manage the clinic's inventory count and assist to order stock and supplies when low.
• Oversee the purchasing, maintenance, and repair of clinic equipment when required.

Clinical Duties:

• Dispensing of medications
• Financial counselling
• Chaperone/Accompany the Doctor during consultation when required
• Ensure the safety and cleanliness of the premises and consultation rooms
• Sterilize medical equipment and sanitize designated areas.

Job Requirements

• Minimum O'Levels or equivalent
• Relevant experience in clinic / healthcare setting preferred.
• Excellent interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
• Excellent written and verbal communication skills.
• Excellent organizational skills to ensure that quality services are provided.
• Computer literate/savvy
• Able to work on weekends