Clinic Assistant

PHOENIX MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 23,436 - 31,248; Full time

Job summary

PHOENIX MEDICAL GROUP PTE. LTD. in Singapore is seeking a proactive Clinic Assistant to support patient care, vendor liaison, and daily clinic administration.

You will handle reception tasks, data records, basic clinical guidance, insurance claims, billing, communications, and arrangement of admissions or tests. This role requires O-Levels or equivalent, strong interpersonal and communication skills, organizational ability, computer literacy, and weekend work availability.

Qualifications

• Minimum O'Levels or equivalent.
• Relevant experience in clinic/healthcare setting preferred.
• Excellent interpersonal skills for liaising with patients, healthcare providers, and the public.
• Excellent written and verbal communication skills.
• Excellent organizational skills to ensure that quality services are provided.
• Computer literate.
• Able to work on weekends.

Responsibilities

• Answer telephone calls and schedule patient appointments.
• Answer queries about the clinic.
• Obtain, key and maintain patient data records.
• Provide clear guidance on basic clinical procedures.
• Assist in patient health insurance claims process.
• Assist in online billing system and claiming for panel insurances.
• Manage internal and external communications.
• Arrange hospital admission, laboratory and imaging services when required.
• Assist in the mediation process between patients and healthcare providers.
• Manage the clinic's inventory count and assist to order stock and supplies when low.
• Oversee the purchasing, maintenance, and repair of clinic equipment when required.
• Dispensing of medications.
• Financial counselling.
• Chaperone/Accompany the Doctor during consultation when required.
• Ensure the safety and cleanliness of the premises and consultation rooms.
• Sterilize medical equipment and sanitize designated areas.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer literacy

Weekend availability

Education

O-Levels or equivalent

Job description

Overview

We are seeking a dedicated Clinic Assistant who can proactively address issues that arise in patient care and vendor liaison as well as assist in the daily administrative operations of our clinic.

Job Scope includes and is not limited to:

Receptionist Duties

• Answer telephone calls, and schedule patient appointments
• Answer queries about the clinic.

Administrative Duties

• Obtain, key and maintain patient data records
• Provide clear guidance on basic clinical procedures
• Assist in patient health insurance claims process
• Assist in online billing system and claiming for panel insurances
• Manage internal and external communications
• Arrange hospital admission, laboratory, and imaging services when required
• Assist in the mediation process between patients and healthcare providers
• Manage the clinic\'s inventory count and assist to order stock and supplies when low
• Oversee the purchasing, maintenance, and repair of clinic equipment when required

Clinical Duties

• Dispensing of medications
• Financial counselling
• Chaperone/Accompany the Doctor during consultation when required
• Ensure the safety and cleanliness of the premises and consultation rooms
• Sterilize medical equipment and sanitize designated areas.

Qualifications

• Minimum O'Levels or equivalent
• Relevant experience in clinic / healthcare setting preferred.
• Excellent interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
• Excellent written and verbal communication skills.
• Excellent organizational skills to ensure that quality services are provided.
• Computer literate/savvy
• Able to work on weekends