Client Success Partner

GARTNER ADVISORY (SINGAPORE) PTE LTD; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Gartner Advisory (Singapore) Pte Ltd is seeking a Client Success Associate to help ensure every Gartner client derives value beyond their subscription. You will onboard clients, surface business priorities, and guide them through Gartner services to maximize impact.

The role requires building relationships from C-level to junior stakeholders and coordinating with internal teams to remove obstacles. Candidates should have 2+ years in client-facing roles, fluency in Bahasa Indonesia and English,

Qualifications

• 2+ years experiences in trust-based value-added client facing environments.
• Proficiency in Bahasa Indonesia as well as English for effective client services.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsibilities

• Build, develop and manage relationships with clients ranging from senior C-levels to more junior client professionals across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Client-facing experience

Bahasa Indonesia

English

Relationship management

Job description

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth


• Introduce Gartner services and capabilities to new clients and communicate value to decision makers


• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership


• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients


• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need:

• 2+ years experiences in trust-based value-added client facing environments


• Proficiency in Bahasa Indonesia as well as English for effective client services


• Proven track record of success fueled by a passion for delighting clients


• Strong communication, collaboration, prioritization, critical thinking, and influencing skills