Client Success & Operations Coordinator

AIM RECRUIT CONSULTANCY PTE. LIMITED; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

AIM RECRUIT CONSULTANCY PTE. LIMITED in Singapore is looking for a candidate in order management to manage client business requirements effectively. The role involves liaising with clients regarding order information, delivery schedules, and inventory.

Ideal applicants should have a diploma and at least two years of experience in customer service or order management, with knowledge in supply chain and logistics preferred. The position requires the capability to work across different time zones and improve existing processes.

Qualifications

• 2 years of experience in order management or customer service.
• Experience in supply chain, logistics, and manufacturing preferred.
• Ability to liaise with different time zones (e.g., Europe/America).

Responsibilities

• Coordinate client’s business requirements to ensure service levels.
• Attend client inquiries about order status, quotations, and shipping.
• Advise clients on delivery schedules and inventory availability.
• Follow up to resolve all client problems and issues.
• Work with cross-functional teams to meet operational requirements.
• Initiate continuous process improvements.
• Provide business reports to management and clients weekly/monthly.
• Participate in demand planning with clients as required.

Skills

Order management

Customer service

Supply chain management

Logistics

Problem-solving

Education

Diploma in any discipline

Job description

AIM RECRUIT CONSULTANCY PTE. LIMITED in Singapore is looking for a candidate in order management to manage client business requirements effectively. The role involves liaising with clients regarding order information, delivery schedules, and inventory.

Ideal applicants should have a diploma and at least two years of experience in customer service or order management, with knowledge in supply chain and logistics preferred. The position requires the capability to work across different time zones and improve existing processes.