Client Success Manager

Gartner; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Gartner is seeking a Client Success Associate in Singapore to onboard and sustain value for enterprise clients. You will manage a portfolio of accounts, surface client priorities, and collaborate with internal teams to ensure adoption and renewal.

The role requires Mandarin for Taiwan clients and high English proficiency, with a track record of delivering exceptional client outcomes and driving growth through proactive engagement and problem solving.

Qualifications

• 5+ years relevant professional experience.
• Native proficiency in Mandarin to manage clients in Taiwan; high proficiency in English.
• Proven track record of delighting clients and driving value.
• Strong communication, problem solving, collaboration, prioritization, critical thinking, and influencing skills.

Responsibilities

• Build, develop and manage relationships with a variety of clients across seniority levels to ensure success with Gartner subscription.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Conduct client calls, surface priorities, and recommend actions that drive ROI on Gartner membership.
• Collaborate with internal Gartner partners to maximize client value.
• Conduct regular reviews of client book of business and engagement metrics.
• Renew assigned accounts.

Skills

Client relationships

Mandarin

English proficiency

Communication

Problem solving

Collaboration

Influencing

Prioritization

Job description

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Conduct client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics
• Renew assigned accounts

What you will need:

• 5+ years relevant professional experience
• Native proficiency in Mandarin to manage clients in Taiwan, high proficiency in English
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, problem solving, collaboration, prioritization, critical thinking, and influencing skills