Client Success Manager

Heroes of Digital; Singapore; Hybrid; SGD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Commissions

Dental and medical claims

Annual leave

Birthday leave

Long service leave

Sick leave

Frequent team bonding activities

Educational workshops

Work-from-home days

Staggered working hours

Job summary

Heroes of Digital is seeking a Client Success Manager in Singapore to strategise Google and Meta ad campaigns while delivering exceptional client service. You’ll retain clients long-term, serve as the primary contact, and work with our performance marketing team to review campaigns.

The role emphasizes data-driven decisions, cross-team collaboration, and identifying growth opportunities within your portfolio. Hybrid work options and team-focused culture are offered.

Qualifications

• You will manage long-term retention of clients and strategise ad campaigns.
• You will be the primary contact and oversee campaign deliverables.
• Experience with Google/META/TikTok ads preferred.

Responsibilities

• Maintain long-term client relationships and retention.
• Strategise Google and social media campaigns for clients.
• Be the main point of contact and manage communications.
• Coordinate with performance marketing team for campaign reviews.
• Oversee deliverables to meet quality standards and deadlines.
• Interpret campaign metrics and guide next steps in digital marketing.
• Identify growth opportunities within client portfolio.
• Collaborate with a passionate team to build high-performing campaigns.

Skills

Client retention

Campaign strategy

Client communication

Data analysis

Team collaboration

Education

Bachelor's degree

Tools

Google Ads

Meta Ads

TikTok Ads

Job description

We are looking for a Client Success Manger who can strategise Google and Meta Ad campaigns and provide a stellar client service experience. This involves being consultative, patient, and knowledgeable. Sound like you? Good! Keep reading…

Your roles and responsibilities:

• You will be responsible for the long-term retention of clients with us.

• You will be strategising Google and social media ad campaigns for clients

• You will be the primary point of contact with your clients and responsible for overall communication with them.

• You will be involved and supported by the performance marketing team to conduct campaign reviews with clients

• You will oversee campaign deliverables to ensure quality standards, client expectations and deadlines are met.

• You will interpret campaign metrics with the performance marketing team and share how data drives next steps in digital performance marketing campaigns

• You will be responsible for account growth opportunities within your portfolio of clients

• You will never be alone - work with a passionate team to build high-performing digital marketing campaigns

Benefits:

• Competitive salary

• Commissions

• Dental and medical claims

• Annual leave

• Birthday leave

• Long service leave

• Sick leave

• Frequent team bonding activities

• Educational workshops

• Work-from-home days

• Staggered working hours

Why Us:

• Get access to the Heroes of Digital University, where you'll get to learn how we consistently beat professional benchmarks by 100-300% and save marketing costs of up to 50% for our clients.

• You'll be part of a passionate and talented group of digital marketers who are constantly learning and improving their skills.

• Solid career prospects with upward mobility. We have a results-driven culture.

• Awesome team culture and positive environment.

• Our office inspires you to do your best work, as well as being close to public transport systems and amenities.

• Learn, grow, and help - Get to do all 3 together.

• Frequent team bonding activities

• Work-from-home days

• We believe in investing in good people! Heroes of Digital is a fast-growing company. There are endless opportunities to learn and advance your skillset.

Requirements:

• Candidates must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.

• At least 1 year of experience in digital advertising, such as Google Ads, Meta & TikTok ads

• Knowledge and understanding of the basics in paid media, full-funnel marketing and the ability to collaborate across paid media disciplines and departments.

• Agency experience and client-facing experience are a must

• Experience and ability to perform data analysis

• An eye for detail

• Strong time, organisational and project management skills

• Excellent communication and presentation skills, both verbal and written.

Does that sound exactly like you? Awesome! Here's what we promise you:

We want to make an impact in the world and have fun at the same time. Our motivation is to help local businesses succeed as their partner in growth.

We're a group of people who value friendship and relationships and want to pursue future business ideas together. We're a team that trusts each other and loves working together.

We're looking for an amazing person to be part of our growing team so that we can make an impact and feel proud of what we've done.

Who are we?

Heroes of Digital is a regional leader in the marketing and advertising industry that boasts its own proprietary marketing technology. We're the unrivalled growth partner for integrated digital marketing solutions driven by innovation and technology.

Headquartered in Singapore, with a presence in Malaysia and the Philippines, we're a Google Premier Partner and Meta Business Partner. We were shortlisted by Straits Times and Statista as the #42 fastest growing company in 2023. It is the 2nd year in a row that we are in this list.

Our expertise in digital marketing and navigating the fast-changing world of online advertising has enabled close to 1,000 companies to grow their businesses.

If you're looking to join a digital marketing agency that combines data, creatives, and technology to power up their digital marketing campaigns, then you've come to the right place.