Client Success Executive (CSE)

ALTERA HEALTHCARE IT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A leading healthcare technology firm in Singapore is seeking a strategic Client Success Executive to drive client advocacy and revenue growth. In this role, you will manage a portfolio of clients, ensuring their success and satisfaction while identifying opportunities for expansion. The ideal candidate brings experience in healthcare technology and strong client relationship-building skills. If you're ready to make a significant impact on digital health outcomes, we want to hear from you.

Benefits

Flexible work arrangements

Potential for travel

Supportive client engagement

Qualifications

• Demonstrated success in a client-facing role, ideally within healthcare technology or B2B SaaS.
• Experience identifying and developing expansion opportunities within existing accounts.
• Understanding of healthcare industry practices and operational use of healthcare software systems.

Responsibilities

• Own the complete client lifecycle for existing accounts to drive growth.
• Lead Strategic Partnership Reviews to assess performance and identify growth.
• Build and maintain relationships with C-suite executives for advocacy.

Skills

Exceptional communication skills

Analytical and problem-solving skills

Strong commercial acumen

Data-driven decision making

Cross-functional collaboration

Flexibility and adaptability

Education

Bachelor's degree preferred

Tools

CRM platforms

BI tools

Job description

Client Success Executive (CSE) - Altera Digital Health

Location: Singapore

Are You Ready to Transform Healthcare Partnerships?

We're looking for a highly strategic Client Success Executive (CSE) to join our transforming APAC team at Altera Digital Health. This isn't traditional account management —it's a revenue‑generating, client advocacy role where you'll own the complete success journey for a portfolio of healthcare organizations, driving both retention and growth.

If you thrive on translating client goals into measurable outcomes, operating as a trusted advisor, identifying expansion opportunities within complex accounts, and leveraging data and automation to maximise your impact, we want to hear from you.

Your Mission: Growth, Advocacy & Strategic Partnership

As a Client Success Executive, you will own a specialised portfolio of clients across Asia accountable for protecting and growing revenue, elevating client satisfaction and positioning yourself as a trusted advisor who orchestrates internal teams to deliver exceptional digital health solution outcomes.

Key Responsibilities

Strategic Partnership & Revenue Growth

• Own the complete client lifecycle for existing accounts—from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment.
• Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities, and execute segment‑based success plans across our client segmentation framework.
• Build and maintain deep C‑suite relationships, acting as the primary advocate and strategic thought partner for assigned clients.
• Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping, and consultative selling.

Performance, Risk & Advocacy

• Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root‑cause resolution, and systematic feedback loop closure.
• Leverage automation platforms to access real‑time portfolio health scoring, predictive attrition signals, and performance analytics.
• Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning.

Operational Excellence & Cross‑Functional Orchestration

• Ensure seamless client experience through proactive governance, timely delivery of contractual commitments, and SLA compliance.
• Collaborate cross‑functionally with Product, Professional Services, R&D, and Solutions teams to align internal efforts with client strategic objectives.
• Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross‑functional collaboration.

What You Bring

We're looking for someone who blends strategic thinking, commercial acumen, and operational discipline—someone who sees client success as both an art and a science.

Preferred Qualifications & Experience

• Demonstrated success in a client‑facing role, ideally within healthcare technology sector, B2B SaaS, consulting or IT, with a track record of exceeding targets.
• Proven revenue responsibility: Experience identifying, developing, and closing expansion/upsell opportunities within existing accounts.
• Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows, and operational use of healthcare software systems.
• Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes.
• Executive relationship builder: Demonstrated success building and maintaining C‑suite relationships in complex organisational environments.

Skills & Capabilities

• Exceptional communication (written and verbal), analytical, and problem‑solving skills with ability to tailor messaging for technical and executive audiences.
• Strong commercial acumen—you understand business drivers, revenue models, and can translate client objectives into platform value realisation.
• Data‑driven decision maker comfortable with CRM platforms, BI tools, and leveraging automation to optimise efficiency.
• Cross‑functional collaborator who can orchestrate internal teams and influence without authority.
• Flexible and adaptable—experienced at managing diverse client situations across industries, geographies, and organisational maturity.
• Bachelor's degree preferred

The Altera Commitment

• Work/Life: Standard work week, but with the flexibility and adaptability required to support client needs, which may include occasional after‑hours or on‑call support during peak times (e.g., end of month/quarter).
• Travel: Up to 25% travel may be required for client site visits and internal meetings.

Ready to make a real impact on digital health outcomes? Apply today and tell us how you can become the next outstanding Client Success Executive at Altera!