Client Services Intern

inCall Systems, Inc.; Singapore; On-site; SGD 16,740 - 22,320; Full time

Job summary

A dynamic outsourced services company in Singapore is seeking a motivated Client Services Intern. You will assist in managing client communications, preparing reports, and coordinating internal departments to ensure service delivery. Ideal candidates are pursuing or recently graduated with a relevant degree and possess strong communication and organizational skills. This internship offers valuable insights into client relationship management in a B2B environment.

Qualifications

• Currently pursuing or recently graduated from relevant fields.
• Strong verbal and written communication skills.
• Detail-oriented with organizational abilities.

Responsibilities

• Support day-to-day client communications and requests.
• Assist in preparing reports and client documentation.
• Coordinate with internal departments for service delivery.
• Track client feedback and resolve service issues.
• Participate in client onboarding processes.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Team player

Education

Diploma or Bachelor's degree in Business, Communications, Marketing, or related field

Tools

Microsoft Office

Google Workspace

CRM tools

Job description

Position Overview

We are looking for a motivated and detail-oriented Client Services Intern to join our team. This role provides an excellent opportunity to gain practical experience in client relationship management, project coordination, and service delivery within a dynamic outsourced business environment.

Key Responsibilities

Support the Client Services team in managing day-to-day client communications and requests.

Assist in preparing reports, presentations, and client documentation.

Coordinate with internal departments (e.g., Operations, HR, Finance) to ensure timely and accurate delivery of services.

Help track client feedback, inquiries, and service issues, ensuring they are escalated and resolved appropriately.

Participate in client onboarding and account setup processes.

Maintain and update CRM systems and client records.

Perform administrative tasks as needed to support client-related activities.

Learning Outcomes

Understanding of client relationship management in a B2B outsourced services context.

Experience using CRM and project tracking tools.

Exposure to cross-functional collaboration in a service delivery environment.

Improved communication, problem-solving, and organizational skills.

Requirements

Currently pursuing or recently graduated with a Diploma or Bachelor's degree in Business, Communications, Marketing, or related field.

Strong verbal and written communication skills.

Detail-oriented with strong organizational and multitasking abilities.

Comfortable using Microsoft Office/Google Workspace; experience with CRM tools is a plus.

A team player with a positive attitude and willingness to learn.

Preferred Qualifications

Prior internship or part-time experience in customer service or admin roles is a plus.

Interest in the outsourcing industry or business operations.

To Apply

Please submit your resume and a brief cover letter outlining your interest in the role to [e-mail]