Client Services Analyst – Global Private Markets

Harbourvest Partners (U.K.) Limited; Singapore; Hybrid; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

HarbourVest is a leading independent global private markets firm with a client-focused culture. It seeks a service-oriented Analyst to support client engagement and partner with Account Managers to deliver excellent client experience.

The role involves building relationships, understanding client needs, and coordinating with internal teams to ensure timely delivery of requests. A BA or equivalent and 1–3 years in financial services are preferred.

Qualifications

• Bachelor degree or equivalent experience in a relevant field.
• 1-3 years financial services experience in client service/operations (Analyst level).

Responsibilities

• Build and maintain strong external and internal relationships.
• Listen, understand, and appropriately respond to clients' needs.
• Collaborate with internal teams to deliver on client requirements and ensure excellent client experience.
• Partner with Account Managers to support client engagement and establish clear communication channels.
• Proactively assist with workload rebalancing and high-priority items and collaborate with colleagues in other regions.
• Triage and respond to requests and inquiries accurately and timely following workflow and standard processes.
• Coordinate delivery of recurring requests to drive proactive and timely service.
• Think and act quickly, analytically, and creatively to determine solutions for client needs.
• Handle and complete requests based on type and complexity, including independent completion, engaging functional teams, or coordinating responses among teams.

Skills

Client relationship

Communication

Organization

Analytical thinking

Attention to detail

Education

Bachelor of Arts (B.A.) or equivalent experience

Tools

Salesforce

Job description

HarbourVest is a leading independent global private markets firm with a client-focused culture. It seeks a service-oriented Analyst to support client engagement and partner with Account Managers to deliver excellent client experience.

The role involves building relationships, understanding client needs, and coordinating with internal teams to ensure timely delivery of requests. A BA or equivalent and 1–3 years in financial services are preferred.