Client Relations & Site Operations Lead

WCS SERVICES PTE LTD; Singapore; On-site; SGD 73,000 - 100,000; Full time

Job summary

WCS Services Pte Ltd is looking for a proactive Customer Relations Associate Manager to support client servicing, site operations, and service quality across client sites in Singapore. The role emphasizes hands-on coordination with clients, site supervisors, frontline teams, and internal management to deliver consistent service excellence.

The ideal candidate will be hands-on, organised, and confident in communication, with a willingness to travel to client sites and work Saturdays as required

Qualifications

• Candidates from any customer-facing role are welcome to apply.
• Experience in cleaning operations or facilities management is an advantage but not mandatory.
• Strong communication and coordination skills are essential.
• Possess a valid Class 3 driving licence is mandatory.

Responsibilities

• Manage and maintain good relationships with clients across assigned sites.
• Support daily cleaning operations and ensure service standards are met.
• Conduct regular site visits and inspections to understand client requirements and operational needs.
• Work closely with site supervisors and frontline cleaning staff to ensure smooth service delivery.
• Monitor cleaning quality, manpower deployment, attendance, and site coverage.
• Handle client feedback, complaints, operational issues, and service recovery matters professionally.
• Coordinate with clients, site teams, suppliers, and internal departments.
• Support the Customer Success Manager in client follow-ups, service updates, and account servicing.
• Prepare basic operational updates, service reports, and client follow-up records.
• Identify service gaps and recommend practical improvements.
• Ensure staff comply with company standards, workplace safety requirements, and service expectations.
• Perform any other duties assigned by management.

Skills

Communication

Coordination

Problem-solving

Site management

Driving licence

Job description

WCS Services Pte Ltd is looking for a proactive Customer Relations Associate Manager to support client servicing, site operations, and service quality across client sites in Singapore. The role emphasizes hands-on coordination with clients, site supervisors, frontline teams, and internal management to deliver consistent service excellence.

The ideal candidate will be hands-on, organised, and confident in communication, with a willingness to travel to client sites and work Saturdays as required