Client-Focused Product Manager: Workflow & Service Innovation

Temus; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Temus, a Singapore-based consulting firm, is seeking a Product Manager who starts with how people actually work. You will partner with clients to understand workflows, map service journeys, and translate insights into products and services that fit teams’ operations.

This hands-on, client-facing role requires turning messy processes into prioritized roadmaps, writing clear requirements, and guiding discovery with design and engineering through launch and iteration.

Qualifications

• 5+ years in product management, service design, or a similar role.
• Practical experience with journey mapping, service blueprints, and stakeholder mapping.
• Ability to understand complex, existing client workflows and improve them rather than starting from a blank slate.
• Strong research and facilitation skills: you ask good questions, listen closely, and spot what people don't say.
• Ability to turn ambiguity into structure, with clear written and verbal communication.
• Comfort working directly with clients and balancing their needs against technical and commercial constraints.

Responsibilities

• Dive deep into clients' existing workflows through interviews, shadowing, workshops, and process reviews, and document how work really happens, including workarounds and handoffs.
• Map end-to-end service journeys and blueprints, covering customer touchpoints, frontstage to backstage activity, and supporting systems and teams.
• Identify pain points, bottlenecks, and opportunities, then turn them into a prioritized roadmap with clear outcomes.
• Write clear requirements, user stories, and success metrics that align designers, engineers, and client stakeholders.
• Run discovery and delivery together with design and engineering, from early research through launch and iteration.
• Present findings and recommendations to client stakeholders at all levels, and manage expectations and trade-offs.
• Measure adoption and impact, and use the results to refine the product and the service around it.

Skills

Product management

Service design

Journey mapping

Stakeholder facilitation

Client-facing

Job description

Temus, a Singapore-based consulting firm, is seeking a Product Manager who starts with how people actually work. You will partner with clients to understand workflows, map service journeys, and translate insights into products and services that fit teams’ operations.

This hands-on, client-facing role requires turning messy processes into prioritized roadmaps, writing clear requirements, and guiding discovery with design and engineering through launch and iteration.