Client Experience Executive

ESSENTIAL ONE CLINIC PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Hisential is seeking a Client Experience Executive to support clinic floor operations in Singapore. You will greet clients, prepare rooms and equipment, assist doctors during the day, and maintain the front‑of‑house experience warm and unhurried even when the schedule is tight.

You work under the Clinic Operations Manager and alongside the Doctors. This role blends front‑of‑house clinic support with client relations, ensuring a seamless care journey.

Qualifications

• One to three years in clinic, healthcare support, front-desk, or hospitality service with direct client-facing experience.
• Familiarity with basic clinic workflows and appointment scheduling.
• Strong communication and interpersonal skills.
• Warm, empathetic, proactive and discreet with client information.

Responsibilities

• Greet clients on arrival and check them in to create a calm first impression.
• Prepare rooms and equipment and provide basic clinical support as needed.
• Assist doctors with day-to-day tasks and maintain accurate client records.
• Manage on-site scheduling and communicate delays to keep visits on track.
• Keep front-of-house areas clean and presentable to Hisential standards.
• Escalate issues promptly to the Clinic Operations Manager.

Skills

Client-facing communication

Scheduling coordination

Attention to detail

Empathy and discretion

Job description

About Hisential

Hisential is a hospitality company that delivers best in class, premium personal healthcare experience for its clients. Our objective is to build an organization that matches the Hisential identity and delivers on our long‑term business goals. Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out - which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow‑ups. Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor‑led medical care that stays joined up from a client's first visit through to their long‑term outcomes.

Role Purpose

As a Client Experience Executive, you support the smooth running of the clinic floor greeting clients, preparing rooms and equipment, assisting doctors during the day, and keeping the front‑of‑house experience warm and unhurried even when the schedule is tight. You work under the direction of the Clinic Operations Manager and alongside the Doctors. This role blends front‑of‑house clinic support with a genuine element of client relations, and you will work closely with the Client Relations Executives to make sure each client's experience feels seamless and cared for, from the moment they arrive to long after they leave.

What You Will Be Responsible For:

• Client-facing support You will greet clients on arrival, check them in, manage waiting time communication and generally make sure the first few minutes of a visit feel calm and looked after rather than transactional.
• Owning the client journey on site Beyond checking clients in, you own the on‑site client journey: walking each client through what to expect at every step, telling them clearly what happens next - when they'll get their results, when they'll hear from Hisential, what to do in the meantime - and proactively followingup on anything promised to them, whether that's a health screening invoice, a report, or abooking confirmation. If a client is sent elsewhere for part of their care, you check in on how it went rather than assuming someone else already has it covered.
• Clinical and administrative support You will assist Doctors with room preparation, basic clinical support tasks and administrative tasks such as maintaining accurate client records and appointment notes.
• Scheduling support Working under the Clinic Operations Manager you will help manage the day's appointment flow, flagging delays or conflicts early enough that they can be resolved before they affect a client.
• Inventory and cleanliness You will help keep consumables and clinical supplies stocked and organised and make sure client facing areas are always presentable to the standard Hisential's clients expect.
• Escalating issues appropriately If something comes up that you cannot resolve - a client complaint, a scheduling conflict, a supply shortage - you are expected to raise it promptly with the Clinic Operations Manager.

What We're Looking For:

• Experience One to three years in a clinic, healthcare support, front‑desk, or hospitality service role, with direct client‑facing experience. Exposure to patient experience or service operations in a healthcare, wellness or hospitality environment is a strong plus.
• Knowledge Familiarity with basic clinic workflows and operating systems, appointment scheduling, client record‑keeping, service standards and the privacy expectations that apply to personal health information.
• Skills Client‑facing and consultative communication, workflow and scheduling coordination, escalation handling, basic clinical and administrative support, and attentiveness to a clean,organised clinic environment.
• Personal Attributes Warm and welcoming, empathetic and proactive, calm under a busy schedule, detail-oriented,discreet with client information, accountable and dependent as part of a small clinic team.

What You Can Expect:

As a member of the Hisential team, you join a hospitality‑led healthcare business built around the belief that people deserve to Live Different, Live Better. You'll work alongside a close,cross‑functional team spanning Client Relations, Clinic Operations and our Medical team, with a Clinic Operations Manager invested in your growth. Our culture puts personalised, discreet,client‑first care at the centre of everything we do, and we back that with structured onboarding,ongoing training on our serv