Client Communications Specialist

AVARON PTE. LTD.; Singapore; On-site; SGD 32,000 - 45,000; Full time

Job summary

AVARON PTE. LTD. is seeking a proactive Customer Support Associate to assist with daily client communications, capture needs accurately, and follow up on action items. You will help teammates manage accounts and ensure service standards are met.

You will build trust with clients by staying polite, responsive, and solution-focused, while continuously improving communication and time-management skills to understand products and services.

Qualifications

• Excellent written and verbal communication with clients.
• Ability to listen to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Support senior team members in managing client accounts.
• Maintain a positive and professional attitude at all times.
• Learn products, services, and client expectations.
• Open to feedback and continuous learning.

Responsibilities

• Be polite, clear, and responsive in all client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Maintain a positive and professional attitude at all times.
• Support senior team members in managing client accounts.
• Build trust by being reliable and detail-oriented.
• Learn and apply company customer service standards.
• Handle basic client inquiries confidently.
• Stay calm and solution-focused when issues arise.
• Communicate clearly with internal teams.
• Share relevant client feedback with colleagues.
• Ask questions and learn from team members.
• Be open to feedback and continuous learning.
• Improve communication and time-management skills.
• Understand products, services, and client expectations.

Skills

Customer service

Communication

Relationship management

Team collaboration

Time management

Active listening

Job description

AVARON PTE. LTD. is seeking a proactive Customer Support Associate to assist with daily client communications, capture needs accurately, and follow up on action items. You will help teammates manage accounts and ensure service standards are met.

You will build trust with clients by staying polite, responsive, and solution-focused, while continuously improving communication and time-management skills to understand products and services.