Client Account Manager

NxGen Asia Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NXGEN Asia Pte Ltd seeks a Client Manager to cover Singapore, driving end-to-end IT solutions and services, from cloud and on-premise workloads to cybersecurity and managed services. You will build long-term advisory relationships, manage the sales lifecycle, and collaborate with vendors to meet client requirements and growth targets.

You will lead key accounts, forecast accurately, and develop strategies for sustained success while expanding the client base through cross-functional coordination

Qualifications

• Diploma or Professional Degree in IT/Computer, Business Studies/Administration/Management, Commerce or equivalent.
• 3 years full life cycle sales experience in the related field preferred but not mandatory.
• Experience developing and executing key accounts and delivering client-focused solutions.
• Proven track record in sales and exceeding quota.
• Understanding of Singapore's IT landscape and trends.
• Effective communications skills.

Responsibilities

• Function as the lead contact point for any and all matters specific to the clients.
• Develop trusted long-term advisory relationships with key accounts and stakeholders.
• Responsible for new and existing customers and sector development.
• Manage pipeline to lead sales cycles from opportunity identification to deal closure.
• Foster collaboration with technology vendors for stronger value propositions.
• Accurate forecasting and tracking of account metrics to achieve sales targets.
• Develop business strategies for long-term sustained success with the customer.
• Secure new clients by coordinating with marketing, principals, and vendors.
• Address customer needs and requirements and maintain strong relationships.

Skills

Client management

Sales experience

IT solutions

Communication skills

Industry knowledge

Education

Diploma/Professional degree

Job description

About the role

As a leading solutions and service integrator, the Client Manager needs to cover the entire spectrum of IT solution and services in infrastructure to support clients' digital transformation strategy to enable sustainable business growth as well as grow and build a successful long-term relationship with the client by meeting and determining their business applications requirements and ascertain the scope of the client's needs. This Client Manager role is pivotal in clients' digital transformation journey in cloud-based solution, on-premises workloads, cybersecurity, network infrastructure in hardware, software, licenses, professional services and managed services covering Singapore market primarily.

Responsibilities

• Function as the lead contact point for any and all matters specific to the clients
• Develop trusted long term advisory relationship with existing key accounts, clients, stakeholders and executive sponsors
• Responsible for both new and existing customers and sector development
• Manage pipeline diligently to lead sales cycle from identifying sales opportunity to closure of the deals
• Foster good collaboration with key technology vendors for stronger value proposition to clients' business requirement
• Accurate forecasting, track key account metrics to achieve the assigned sales target
• Manage business pipeline and develop a strategy for long-term sustained success
• Secure new clients by working with the marketing team and principals and vendors
• Develop business strategies to entrench ourselves with the customer
• Manage the account and address customer needs and requirements

Requirements

• Diploma or Professional Degree in Engineering (IT/Computer), Business Studies/Administration/Management, Commerce or equivalent
• 3 years full life cycle sales work experience in the related field preferred but not mandatory
• Experience in development and execution of key accounts, delivering client-focused solutions based on customer needs would be an added advantage
• Confident, independent (self-starter), adaptable, and an amazing desire to succeed
• Experience selling at least one of these technologies is a plus: Microsoft D365 Customer Relationship Management, Oracle Fusion Apps, PeopleSoft Finance/HCM/Campus, Online learning/assessments/training management systems
• Proven track record in sales and exceeding quota
• Demonstrate in-depth understanding of Singapore's IT landscape including trends and use case
• Effective communications skills

About us

NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance. At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do. NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.