Claims Recovery & Policyholder Admin Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a claims recovery professional to resolve recoveries and engage policyholders daily to gather information for third-party submissions.

The role requires strong communication skills to persuade policyholders to proceed with recovery while adhering to SOPs and maintaining detailed call records. It also involves identifying compliance risks and contributing to risk management practices within the team.

Qualifications

• Experience resolving recovery of claims and meeting targets.
• Strong communication and negotiation skills with policyholders.

Responsibilities

• Resolve claim recoveries and meet targets with proficiency.
• Engage policyholders daily to gather information and assist third-party submissions.
• Persuade policyholders to proceed with claim recovery using effective communication.
• Follow SOPs for outbound/inbound calls with policyholders and financial representatives.
• Track and document call activities and outcomes accurately.
• Identify and mitigate business and regulatory compliance risks.
• Stay aware of regulatory trends to safeguard the company against threats.
• Highlight potential concerns and share risk management best practices.
• Handle ad-hoc assignments from supervisor.

Skills

Technical proficiency in claims

Claim recovery

Communication skills

Regulatory compliance

Risk awareness

Job description

Recruit Express Pte Ltd in Singapore is seeking a claims recovery professional to resolve recoveries and engage policyholders daily to gather information for third-party submissions.

The role requires strong communication skills to persuade policyholders to proceed with recovery while adhering to SOPs and maintaining detailed call records. It also involves identifying compliance risks and contributing to risk management practices within the team.