Claims Admin Assistant #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a claims recovery professional to resolve recoveries and engage policyholders daily to gather information for third-party submissions.

The role requires strong communication skills to persuade policyholders to proceed with recovery while adhering to SOPs and maintaining detailed call records. It also involves identifying compliance risks and contributing to risk management practices within the team.

Qualifications

• Experience resolving recovery of claims and meeting targets.
• Strong communication and negotiation skills with policyholders.

Responsibilities

• Resolve claim recoveries and meet targets with proficiency.
• Engage policyholders daily to gather information and assist third-party submissions.
• Persuade policyholders to proceed with claim recovery using effective communication.
• Follow SOPs for outbound/inbound calls with policyholders and financial representatives.
• Track and document call activities and outcomes accurately.
• Identify and mitigate business and regulatory compliance risks.
• Stay aware of regulatory trends to safeguard the company against threats.
• Highlight potential concerns and share risk management best practices.
• Handle ad-hoc assignments from supervisor.

Skills

Technical proficiency in claims

Claim recovery

Communication skills

Regulatory compliance

Risk awareness

Job description

• Demonstrate technical proficiency in resolving recovery of claims and ensure that the recovery target is met
• Contact and engage with our policyholders on daily basis to gather information and assist them in claim submission to third party
• Use sound communication skills to successfully persuade and convince policyholders to proceed with the claim recovery process
• Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial representatives
• Ensuring proper tracking and documentation of calls activities and outcomes
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Any other ad-hoc assignments/projects assigned by supervisor.

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted