Claims Officer (Medical) @ Central ~

PERSOL; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Completion bonus (0.5 month)

Job summary

PERSOL is seeking a Medical Claims Specialist in Singapore to assess claims, liaise with providers and policyholders, and support service improvements. This 6-month contract requires attention to detail and strong communication to ensure compliant and timely processing.

Responsibilities include review of pending claims, handling inquiries, and contributing to risk management while complying with internal policies and regulatory developments.

Qualifications

• Diploma or degree in business or healthcare administration.
• Nursing or healthcare background is a plus.
• Strong analytical and attention to detail in claims terms.

Responsibilities

• Assess medical claims accurately and promptly per policy terms.
• Review pending claims to ensure reserves and timely closure.
• Conduct quality checks on processed claims for accuracy.
• Liaise with medical institutions and policyholders for information.
• Handle inquiries professionally and escalate as needed.
• Support service improvements and compliance with policies.

Skills

Analytical skills

Attention to detail

Communication skills

Problem-solving mindset

Customer-focused

Education

Diploma or Degree in Business Administration

Diploma or Degree in Healthcare Administration

Nursing or relevant discipline

Job description

Location: Raffles Place, Singapore

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Duration: 6-month contract

Completion Bonus: 0.5-month completion bonus

Job Responsibilities

Medical Claims Assessment

• Assess medical claims accurately and promptly in accordance with policy terms and service standards.
• Review pending claims to ensure adequate reserves and timely closure.
• Conduct quality checks on processed claims to ensure accuracy and compliance.

Stakeholder Coordination

• Liaise with medical institutions and policyholders to clarify outstanding information and documentation.
• Handle claims-related enquiries professionally and provide timely assistance.
• Manage escalated claims enquiries with care and professionalism.

Customer Service & Continuous Improvement

• Deliver excellent customer service and maintain positive relationships with customers and business partners.
• Contribute to service improvement initiatives and projects to enhance the claims experience.

Compliance & Risk Management

• Comply with internal policies and regulatory requirements.
• Identify potential risks or compliance concerns and elevate them appropriately.
• Stay updated on relevant regulatory developments and support improvements in risk management practices.

Requirements

• 1–3 years of experience in insurance claims handling, customer service, nursing or a related field.
• Diploma or Degree in Business Administration, Healthcare Administration, Nursing or a relevant discipline.
• Strong analytical skills and attention to detail, with the ability to interpret medical reports and insurance policy terms.
• Good communication and problem-solving skills, with a customer-focused mindset.
• Proactive, adaptable and willing to learn in a fast-paced environment.

We regret to inform that only shortlisted candidates will be notified.