Executive, Life Claims

Income; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

Income in Singapore is seeking an Administrative Claims Associate to support life insurance claims administration and related workflows. You will assess liabilities, prepare correspondences, and ensure timely settlements according to policy coverage and guidelines.

Strong written English, numerical ability, and teamwork are essential as you collaborate with claimants, advisers, and internal teams while driving continuous improvements and AI-driven efficiency initiatives.

Qualifications

• Diploma holder with 1-2 years of experience in basic life claims.
• Good policy language skills enabling accurate and consistent policy wording interpretation
• Good critical thinking skills and ability to handle computations
• Good written and communication skills, committed team player
• Meticulous with good analytical, organisational skills
• Able to multi-task and work independently
• Ability to work under pressure and manage deadlines
• Customer centric

Responsibilities

• Perform administrative duties such as claim registration, preparation of correspondences and payment.
• Assess policy liability and determine claim amount payable based on policy cover and guidelines.
• Recommend payment or rejection of claims and approve those within authority limit.
• Ensure claims are settled within the target time and pending claims are reviewed within the target period.
• Ensure claims are processed per SLAs with CPF Board and panel clinics.
• Work closely with representatives, officers and staff of other departments.
• Communicate effectively with claimants and reinsurers and external stakeholders.
• Handle claim enquiries, service recovery, complaints, appeals and customer care.
• Review and suggest process improvements for developing or implementing best practices.
• Participate in operation efficiency and AI-driven projects to bring efficiency to claims processes.
• Undertake any projects or duties as assigned by Section Lead or Head of Function

Skills

Policy language skills

Critical thinking

Written communication

Analytical skills

Multi-tasking

Work under pressure

Customer centric

Education

Diploma in related field

Job description

Key responsibilities include:

• Perform administrative duties such as claim registration, preparation of correspondences and payment; and
• Other roles such as:
  • Assess policy liability, compute and determine the claim amount payable based on policy cover and management guidelines for claims of individual personal life insurance and managed healthcare system etc.
  • Recommend payment or rejection of claims and approve those within authority limit, ensuring timely and fair settlement of claims
  • Ensure that claims are settled within the target time set and pending claims are reviewed within the target period
  • Ensure that claims are processed in accordance to the service level agreements set within the organization and with external bodies such as CPF Board, vendor for panel clinics
• Work closely and maintain good rapport with representatives (financial consultants, advisers, brokers, etc.), officers and staff of other departments
• Communicate effectively with claimants and related parties, reinsurers and external stakeholders such as the CPF Board, and hospitals, clinics, nursing homes, vendor for panel clinics in the course of claims administration
• Handle claim enquiries, service recovery, complaints, appeals and customer care matters
• Review and suggest process improvements for developing or implementing best practices
• Participate in operation efficiency and A.I. driven projects to bring efficiency to claims processes
• Undertake any projects or duties as assigned by Section Lead or Head of Function

Qualifications

• Diploma holder with 1-2 years of experience in basic life claims
• Good policy language skills enabling accurate and consistent policy wording interpretation
• Good critical thinking skills and ability to handle computations
• Good written and communication skills, committed team player
• Meticulous with good analytical, organisational skills
• Able to multi-task and work independently
• Ability to work under pressure and manage deadlines
• Customer centric