Cisco Voice Engineer

TEKsystems Global Services, LLC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Allegis Group Singapore Pte Ltd seeks a Voice Engineer with strong CUCM, Teams Phone/Direct Routing and Cisco Webex cloud-connected calling expertise. The role supports regional voice architecture, engineering and project delivery across platforms.

Responsibilities include design, deployment, SBC configuration, PSTN integration and cross-platform integration with IPC Unigy, Avaya and NICE Recording, plus troubleshooting and vendor coordination.

Qualifications

• 5-7 years IT experience, financial services preferred.
• Strong Cisco UC experience, especially CUCM.
• Experience with Microsoft Teams Phone/Direct Routing.

Responsibilities

• Design, deploy and support CUCM, Teams Phone/Direct Routing and Webex.
• Configure SBC connectivity, SIP routing and PSTN integration.
• Integrate voice platforms with IPC Unigy, Avaya PBX and NICE Recording.
• Troubleshoot complex voice and telephony issues.
• Provide guidance on voice architecture, design and implementation.
• Collaborate with internal teams and external vendors on voice projects.
• Ensure solutions meet business, technical and compliance requirements.

Skills

CUCM

Teams Phone

Cisco Webex

SIP

SBCs

PSTN integration

voice routing

stakeholder mgmt

troubleshooting

Tools

IPC Unigy

Avaya PBX

NICE Recording

Job description

• Design, deploy and support Cisco CUCM, Microsoft Teams Phone/Direct Routing and Cisco Webex solutions.
• Configure SBC connectivity, SIP routing, PSTN integration and voice routing policies.
• Integrate voice platforms with IPC Unigy, Avaya PBX, NICE Recording and video solutions.

We are looking for a Voice Engineer with experience in Cisco Unified Communications Manager (CUCM), Microsoft Teams Phone and Cisco Webex cloud-connected calling solutions. The role supports regional voice architecture, engineering and project delivery.

Key Responsibilities

• Design, deploy and support Cisco CUCM, Microsoft Teams Phone/Direct Routing and Cisco Webex solutions.
• Configure SBC connectivity, SIP routing, PSTN integration and voice routing policies.
• Integrate voice platforms with IPC Unigy, Avaya PBX, NICE Recording and video solutions.
• Troubleshoot complex voice and telephony issues.
• Provide technical guidance on voice architecture, design and implementation.
• Work with internal teams, project managers and external vendors to deliver voice projects.
• Ensure solutions meet business, technical and compliance requirements.

Requirements

• 5-7 years of IT experience, ideally within financial services.
• Strong Cisco voice/UC experience, particularly CUCM.
• Working knowledge of Microsoft Teams Phone and Direct Routing.
• Working knowledge of Cisco Webex cloud-connected solutions.
• Experience with SIP, SBCs, PSTN integration and enterprise telephony.
• Knowledge of IPC Unigy, Avaya and NICE Recording would be advantageous.
• Experience with trading floor and telecommunications environments is preferred.
• Strong communication, stakeholder management and troubleshooting skills.
• IT degree, relevant certifications or equivalent experience preferred.

We regret to inform that only shortlisted candidates will be notified.

EA Registration No: R25150511 , LIM JING KAI, RUSSELL

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544